Service Manager
Service Manager15
Applications
15
Applications
About the Job
Skills
Organization :
A 35+ Year old and fastest growing manufacturer of quality & testing and calibration systems. Their product vertical has over 200+ models serving clients pan India and international.
ROLE : To manage the Service department team and handle customer service interactions, reports, and repairs
Effectively manage the team members, including technicians & advisors, to ensure team objectives goals/KPI are being carried out
• Managing Installation, commissioning and Training of products online / at customer location through service team.
• Managing customer complaints and Queries Logically and rationally
• Trouble Shoot, Diagnose and Resolve Technical issues
• Ensure Service engineer Visit customer for onsite diagnostic tests and resolution
• Ensure Service engineer Repair and Services Electronics, Electrical and Mechanical Parts onsite or at our office.
• Managing preventive maintenance effectively at customer site
• Monitor and Review problem and Resolution reports
• Give consolidated feedback's to internal teams to improve product quality and customer experience.
• Promote service contracts and new products technically
• Support internal teams during assembly, QC and verification if required
• On time submission of Management Reports
• Managing and Executing annual maintenance contracts
• Developing and maintaining Customer relations
• Effectively manages team members, including technicians and advisors, to ensure team objectives goals are being carried out.
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Create, execute and improve service policy and process through the team members
• Resolves service team problems and improves current service team methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
Requirements
• Valid Driving license with clean record.
• Own two/Four- Wheeler for customer visits.
Experience : 10-15 yrs
Education : Electrical / Electronics & Software background
Location : Bangalore
Benefits
Salary : Upto 8 LPA
About the company
Industry
Executive Search Services...
Company Size
2-10 Employees
Headquarter
Bangalore
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