Company Overview

A reputed and well established retail chain of Indian Sweets

Job Overview

Customer Service Trainer role in Bangalore with 1-3 years of experience. The candidate will train the front-end retail staff on Customer Service, Soft Skills and Sales Process

Qualifications and Skills

• 2+ years in Training delivery and module creation
• Should be able to create and deliver customer service based training
• Should be fluent in English and Hindi
• Training Delivery
• Customer Communication
• Customer Service Training
• Training content
• Retail Training

Roles and Responsibilities

• Design and deliver effective training programs for customer service representatives
• Develop training materials and resources to enhance customer service skills
• Implement training strategies to improve customer satisfaction
• Conduct assessments and evaluations to measure training effectiveness
• Provide feedback and coaching to customer service teams for continuous improvement

Location : Bangalore (M.G Road)