Customer Support Executive (Female)

89

Applications

Iskon cross road, Ahmedabad
Full-Time
Junior (1 to 3 years)
4L - 5L (Per Year)
Posted on Jul 25 2022

About the Job

Skills

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm. 


Our client a leading company multi-specialized digital support agency based out in Ahmedabad. 


Job Position – Customer Service Agent 

Experience: 2+ years 

Gender – Females only 

CTC – Best in industry 

Job Timings – 9.30am to 6.30pm 



Responsibilities:  


  • Maintaining a positive, empathetic and professional attitude toward customers at all times 
  • Following company policies effectively and communicating with customers in a professional and effective manner  
  • Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.  
  • Communicating with customers through various channels that are designed to be fast, effective, and efficient. 
  • Acknowledging and resolving customer complaints and escalating them only when necessary 
  • Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion 
  • Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly  
  • Keeping records of customer interactions, transactions, comments and complaints 
  • Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem 
  • Communicating and coordinating with colleagues as necessary 
  • Providing feedback on the efficiency of the customer service process 
  • Ensure customer satisfaction and provide professional customer support 
  • Go the extra mile to engage customers and make sure they are satisfied and appreciate them.  
  • Work with customer service manager to ensure proper customer service is being delivered.Requirements:  
  • University/college degree is an asset 
  • Proficiency in English 
  • Proven customer support experience or experience as a Client Service Representative 
  • Strong phone contact handling skills and active listening 
  • Familiarity with CRM systems and practices 
  • Ability to multitask, prioritize, and manage time effectively 
  • Customer orientation and ability to adapt/respond to different types of characters 
  • Excellent communication and presentation skills 


 

Benefits: 

  • Flexible working hours 
  • Alternative Saturdays off and all Sundays off 
  • Widow Insurance after completion of probation period. 
  • Twice increment in a year 

 

Employment benefits: 

 

  • Birthday – Amazon voucher Rs 200 
  • Marriage - Amazon voucher Rs 10000 
  • New born baby - Amazon voucher Rs 10000 



If interested, Kindly share CV at recruitment.synergy4@gmail.com 

 

 

About the company

We are a modern & innovative recruitment consultancy firm, helping growing organizations to meet their Niche Talent requirements through our customized recruitment services since July 2015. Our Services: 1) Permanent Staff Recruitment through Social Media & Advanced Online Searching Methods Our Commitment: We provide only quality resumes of matching candidates against given requirements with ...Show More

Industry

HR Recruitment Services

Company Size

2-10 Employees

Headquarter

Ahmedabad

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