Customer Support Executive (Female)
Customer Support Executive (Female)95
Applications
95
Applications
Iskon cross road, Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 3.5L - ₹ 4.5L (Per Year)
Posted on Jul 25 2022
Not Accepting Applications
About the Job
Skills
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Our client a leading company multi-specialized digital support agency based out in Ahmedabad.
Job Position – Customer Service Agent
Experience: 2+ years
Gender – Females only
CTC – Best in industry
Job Timings – 9.30am to 6.30pm
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Following company policies effectively and communicating with customers in a professional and effective manner
- Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
- Communicating with customers through various channels that are designed to be fast, effective, and efficient.
- Acknowledging and resolving customer complaints and escalating them only when necessary
- Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
- Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly
- Keeping records of customer interactions, transactions, comments and complaints
- Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Go the extra mile to engage customers and make sure they are satisfied and appreciate them.
- Work with customer service manager to ensure proper customer service is being delivered.Requirements:
- University/college degree is an asset
- Proficiency in English
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
Benefits:
- Flexible working hours
- Alternative Saturdays off and all Sundays off
- Widow Insurance after completion of probation period.
- Twice increment in a year
Employment benefits:
- Birthday – Amazon voucher Rs 200
- Marriage - Amazon voucher Rs 10000
- New born baby - Amazon voucher Rs 10000
If interested, Kindly share CV at recruitment.synergy4@gmail.com
About the company
We are a modern & innovative recruitment consultancy firm, helping growing organizations to meet their Niche Talent requirements through our customized recruitment services since July 2015.
Our Services: 1) Permanent Staff Recruitment through Social Media & Advanced Online Searching Methods
Our Commitment: We provide only quality resumes of matching candidates against given requirements with ...Show More
We are a modern & innovative recruitment consultancy firm, helping growing organizations to meet their Niche Talent requirements through our customized recruitment services since July 2015.
Our Services: 1) Permanent Staff Recruitment through Social Media & Advanced Online Searching Methods
Our Commitment: We provide only quality resumes of matching candidates against given requirements within 72 hours.
Our Process:
First we understand job description properly & if we have any doubts, we will discuss it with Technical & HR Persons of client company.
After proper understanding of requirement, we start marketing of job positions of our client company on Social Media & other relevant platforms.
We search right candidates only through Social Media, Online Sourcing tools, offline network of our candidates, references & other Advanced Sourcing Tools.
We have a team of well-trained recruiters of relevant domains, who are not tele-callers, but expert recruiters, we mostly avoid job portals for searching of candidates to avoid duplicacy & to get passive candidates.
We use technical & cultural fit questionnaire to check candidates profile & shortlist only those candidates who are matching technically & culturally & submit these shortlisted resumes to client.
Once get feedback on submitted resumes, we will schedule interview of shortlisted candidates & if resumes rejected, we want feedback from client for reason of rejection, so we can improve our search for further submission of resumes.
We do all follow ups of candidates for interview, offer, joining & after joining.
We help clients & candidates for negotiation of salary & other benefits & have consultative role to ensure long term engagement of candidates with client company.
Segments we serve: IT, Cyber Security, E-Commerce, Salesforce, AWS, IOT, Automation, Machine Learning, Engineering, R&D, Modern Retail & Innovative Start-Ups.
Levels we hire for: We have expertise in Mid-Level Hiring, but w ...Show Less
Industry
HR Recruitment Services
Company Size
2-10 Employees
Headquarter
Ahmedabad
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