Customer Care Executive17
Applications
17
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 20K - ₹ 25K (Per Month)
Posted on Jan 30 2024
About the Job
Skills
Customer care
Customer Service
solve query
Customer support
Customer Satisfaction
Customer Relationship Management (CRM)
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Out Client a leading Baby Products Online E-commerce Trading company located at Ahmedabad requires:
Position: Customer care executive
Qualification: Any graduate
Experience: Minimum 1 years in Customer Service
Job timing: 9:30 AM to 06:30 PM (Monday to Saturday)
Gender: Any
Job Details:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Manage of incoming/outgoing calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunction.
- Greet customers warmly and ascertain problem or reason for calling
- Other duties as assigned.
Who will be a good fit for this role:-
A candidate having experience in Customer Care - Calling or Chat process only having very good English communication skills.
Benefits for their employees: -
- Mediclaim for employee along with spouse and child (upto 2)
- Personal accidental Insurance of employee
- No sandwich leave policy
- flexible working hours
- Performance Bonus to Best performers in every quarter
- Paid Maternal & Paternal leaves
- Yearly performance appraisal
- All perks and Leaves are given from the day of joining , No restriction during probation period
- Fun employee engagement activities every month
- CSR activities done on monthly basis
- Employee Birthday and Work Anniversary Celebrations
- Employee friendly culture to encourage good work life balance
If interested, Please share your updated resume at recruitment.synergy2@gmail.com with details of your present salary, expectation & notice period.
About the company
We are a modern & innovative recruitment consultancy firm, helping growing organizations to meet their Niche Talent requirements through our customized recruitment services since July 2015.
Our Services: 1) Permanent Staff Recruitment through Social Media & Advanced Online Searching Methods
Our Commitment: We provide only quality resumes of matching candidates against given requirements with ...Show More
We are a modern & innovative recruitment consultancy firm, helping growing organizations to meet their Niche Talent requirements through our customized recruitment services since July 2015.
Our Services: 1) Permanent Staff Recruitment through Social Media & Advanced Online Searching Methods
Our Commitment: We provide only quality resumes of matching candidates against given requirements within 72 hours.
Our Process:
First we understand job description properly & if we have any doubts, we will discuss it with Technical & HR Persons of client company.
After proper understanding of requirement, we start marketing of job positions of our client company on Social Media & other relevant platforms.
We search right candidates only through Social Media, Online Sourcing tools, offline network of our candidates, references & other Advanced Sourcing Tools.
We have a team of well-trained recruiters of relevant domains, who are not tele-callers, but expert recruiters, we mostly avoid job portals for searching of candidates to avoid duplicacy & to get passive candidates.
We use technical & cultural fit questionnaire to check candidates profile & shortlist only those candidates who are matching technically & culturally & submit these shortlisted resumes to client.
Once get feedback on submitted resumes, we will schedule interview of shortlisted candidates & if resumes rejected, we want feedback from client for reason of rejection, so we can improve our search for further submission of resumes.
We do all follow ups of candidates for interview, offer, joining & after joining.
We help clients & candidates for negotiation of salary & other benefits & have consultative role to ensure long term engagement of candidates with client company.
Segments we serve: IT, Cyber Security, E-Commerce, Salesforce, AWS, IOT, Automation, Machine Learning, Engineering, R&D, Modern Retail & Innovative Start-Ups.
Levels we hire for: We have expertise in Mid-Level Hiring, but w ...Show Less
Industry
HR Recruitment Services
Company Size
2-10 Employees
Headquarter
Ahmedabad
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