Key Responsibilities:

1.Customer Satisfaction:

·      Resolve customer issues and coordinate with internal teams for timely solutions.

·      Lead customer meetings to address grievances and provide performance updates.

·      Conduct regular site visits to monitor service quality and build relationships.

2.Communication:

·      Respond promptly to customer requests and inquiries.

·      Communicate key updates on policies, generation data, and any service stoppages.

3.O&M Agreement Execution:

·      Ensure timely execution and renewal of O&M agreements before expiration.

4.Payment Collection:

·      Issue invoices to customers and follow up on payments to ensure timely collection.

5.Statutory Certificates:

·      Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.

6.Customer Training:

·      Educate customers on using CRM portals for service management and support.

Skills & Qualifications:

•           Strong communication, customer service, and problem-solving skills.

•           Knowledge of O&M processes and/or energy systems (preferred).

•           Experience with CRM systems, invoicing, and contract management.

•           Strong organizational skills and attention to detail.