Company Overview

Suvit Fintech Private Limited is a cutting-edge company headquartered in Surat, focused on integrating various accounting and tax programs into a single office environment. For more information, visit our website.

Job Overview

We are seeking a Customer Support Specialist for our Surat location on a full-time basis. The ideal candidate will be responsible for providing exceptional support and a seamless customer experience by addressing customer queries and concerns related to our fintech platform. As the first point of contact, you will play a crucial role in maintaining customer satisfaction and loyalty.

Qualifications and Skills

• Proven experience of 1 -3 yrs. in using CRM systems to manage customer relationships and streamline support processes effectively.
• Skilled in handling live chat support tools to assist customers in real-time and provide solutions promptly.
• Ability to multitask efficiently, managing various customer inquiries simultaneously without compromising on quality.
• Excellent communication skills in both verbal and written forms to interact with customers and convey clear information.
• Knowledge of Zoho software is crucial for handling customer data and tracking interactions seamlessly.
• Proficient in customer handling techniques, ensuring a positive and professional experience for every client interaction.
• Critical thinking skills to resolve customer issues creatively and improve overall customer satisfaction and loyalty.
• Ability to work independently and as part of a team, contributing to group efforts to enhance service delivery.

Roles and Responsibilities

• Provide timely and accurate responses to customer queries via phone, email, and live chat support tools.
• Utilize CRM systems to track customer interactions and gather data to identify patterns and possible solutions.
• Coordinate with other departments to ensure customer issues are addressed and resolved efficiently.
• Continuously update knowledge of products and services to offer the most relevant information to customers.
• Collect and report customer feedback to the management team to facilitate service improvements and innovations.
• Assist in developing customer support related documents, such as FAQs and troubleshooting guides.
• Identify areas for improvement in the support process and suggest changes to enhance service delivery.
• Maintain a high level of professionalism and empathy in all customer interactions to build trust and rapport.

Interested Candidates can share their CV on divya.patel@suvit.io or can contact on 989804073