Suncrypto is a part of ANGELIC INFOTECH PRIVATE LIMITED, Operating business in customer payments,Crypto trading and investing. Suncrypto'svision is making crypto trading a very easy for every Indian user. suncrypto's aim to bring 10M  users in crypto trading by 2023.

Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our dynamic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and resolving their queries efficiently. You will be responsible for handling inbound customer inquiries through various channels like email, chat, and phone calls. This role demands a strong understanding of basic cryptocurrency concepts and a commitment to staying updated with the latest industry trends. You will be working in a fast-paced environment, interacting with a diverse customer base and addressing their concerns promptly. A positive attitude, patience, and the ability to work effectively under pressure are essential for success in this role. Your primary objective will be to provide timely and accurate information to our customers, guiding them through the platform's features and resolving any technical or account-related issues they encounter. You will also contribute to building a strong customer relationship by providing personalized support and fostering a positive brand experience. This role offers an excellent opportunity to learn and grow within the exciting world of cryptocurrency. Requirement:<ul><li>Minimum 0-1 year of experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Basic understanding of cryptocurrency concepts.</li><li>Strong problem-solving abilities.</li><li>Ability to work effectively in a fast-paced environment.</li><li>Budget: Max ₹250,000 INR</li><li>Job Type: Payroll</li></ul> Role and responsibility:<ul><li>Responding promptly and effectively to customer inquiries via email, chat, and phone calls.</li><li>Providing accurate and helpful information regarding Suncrypto's platform, products, and services.</li><li>Troubleshooting and resolving customer technical issues and account-related concerns.</li><li>Escalating complex issues to the appropriate internal teams when necessary.</li><li>Maintaining a positive and professional demeanor while interacting with customers.</li><li>Contributing to the development of knowledge base articles and FAQs.</li><li>Staying updated on the latest cryptocurrency trends and regulations.</li></ul>

Key Responsibilities:Transaction Monitoring:Conduct real-time and batch transaction monitoring to identify and flag suspicious activities.Utilize blockchain analysis tools to track and analyze crypto transactions across various platforms.AML Investigation:Investigate alerts and potential red flags generated by transaction monitoring systems.Perform in-depth analysis of customer profiles, transaction histories, and associated blockchain data.Prepare comprehensive investigation reports and document findings.Suspicious Transaction Reporting (STR):Prepare and file Suspicious Activity Reports (SARs) in accordance with regulatory requirements and company policies.Ensure timely and accurate submission of reports to the relevant financial authorities.Regulatory Compliance:Ensure adherence to the Prevention of Money Laundering Act (PMLA) and other applicable regulations.Stay updated on changes in AML laws and regulations, and implement necessary adjustments to policies and procedures.Travel Rule Compliance:Implement and monitor compliance with the Travel Rule requirements for crypto transactions.Ensure that all required information is collected and transmitted for transactions involving virtual assets.Customer Due Diligence (CDD):Perform Know Your Customer (KYC) checks and ensure the accuracy and completeness of customer information.Conduct enhanced due diligence (EDD) on high-risk customers and transactions.Collaboration and Reporting:Work closely with other departments (e.g., Legal, IT, and Risk) to ensure a comprehensive approach to AML compliance.Assist in preparing internal reports and presentations for senior management.Qualifications:Associate Level:Bachelor’s degree in Finance, Accounting, Business, or a related field.1-2 years of experience in AML investigation, transaction monitoring, or a related field, preferably in a crypto exchange or financial institution.Understanding of blockchain technology and its implications for AML compliance.Familiarity with the Travel Rule and other regulatory requirements for crypto transactions.Senior Associate Level:Bachelor’s degree in Finance, Accounting, Business, or a related field; professional certifications (e.g., CAMS) are a plus.2-3 years of experience in AML investigation, transaction monitoring, or a related field, with a proven track record in a crypto exchange or financial institution.Advanced knowledge of blockchain technology, AML regulations, and the Travel Rule.Strong analytical skills and experience with blockchain analysis tools.Skills and Competencies:Analytical Skills:&nbsp;Strong ability to analyze complex transactions and identify patterns indicative of suspicious activities.Attention to Detail:&nbsp;High level of accuracy and attention to detail in investigating and reporting.Communication:&nbsp;Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.Team Collaboration:&nbsp;Ability to work effectively in a team environment and collaborate with cross-functional teams.Adaptability:&nbsp;Ability to adapt to a rapidly changing regulatory environment and emerging trends in the crypto industry.

Key Responsibilities<ul><li>Growth Strategy:&nbsp;Develop and implement data-driven growth strategies to acquire new users and retain existing ones, focusing on improving user engagement and conversion rates.</li><li>User Acquisition:&nbsp;Lead end-to-end paid and organic marketing campaigns, including influencer marketing, paid media, content marketing, and partnerships. Collaborate with business development to identify and engage potential partners and affiliates.</li><li>Retention &amp; Engagement:&nbsp;Design and execute retention initiatives to enhance customer lifetime value (CLV), using personalized messaging, loyalty programs, and product promotions.</li><li>Data Analysis:&nbsp;Leverage analytics tools to analyze KPIs, including customer acquisition cost (CAC), lifetime value (LTV), churn, and engagement metrics, to make informed decisions and optimize growth strategies.</li><li>Product Growth:&nbsp;Collaborate with the product team to shape features that improve user experience, maximize growth potential, and ensure seamless onboarding and engagement.</li><li>User Insights:&nbsp;Conduct A/B testing, surveys, and interviews to gain insights into user preferences, pain points, and motivations, translating these into actionable plans for product and marketing.</li><li>Performance Tracking:&nbsp;Monitor and report on growth performance metrics, campaign outcomes, and ROI for all initiatives, adapting strategies based on data to drive continual improvement.</li><li>Crypto-Specific Acquisition Channels:&nbsp;Proficiency in leveraging crypto-focused marketing channels, such as CoinMarketCap, CoinGecko, and crypto forums.</li><li>Event Marketing:&nbsp;Organizing and participating in crypto conferences, hackathons, and webinars to strengthen brand presence in the crypto ecosystem.</li><li>Market &amp; Competitive Analysis:&nbsp;Stay updated with market trends, competitor strategies, and emerging technologies in crypto, identifying opportunities for differentiation and growth.</li></ul>Qualifications<ul><li>Bachelor’s degree in Marketing, Business, Economics, or a related field (MBA is a plus).</li><li>3+ years of experience in growth marketing, digital marketing, or a similar role within the crypto, fintech, or technology sector.</li><li>Strong knowledge of crypto and blockchain ecosystems.</li><li>Proficiency in digital marketing channels and tools such as Google Analytics, CRM systems, A/B testing, and other data analysis tools.</li><li>Ability to analyze and interpret data, with a strong focus on metrics and ROI.</li><li>Excellent communication and project management skills, with a knack for cross-functional collaboration.</li></ul>Preferred Skills<ul><li>Crypto Market Knowledge:&nbsp;Strong grasp of blockchain fundamentals, cryptocurrency trends, and key industry players.</li><li>Product Expertise:&nbsp;In-depth understanding of the platform's offerings, such as trading pairs, staking, DeFi products, and security features.</li><li>Regulatory Awareness:&nbsp;Knowledge of relevant regulations and compliance requirements across different jurisdictions, especially as regulations evolve in the crypto space.</li><li>Real-Time Adaptability:&nbsp;Capability to quickly pivot campaigns based on market trends or trading volume surges.</li><li>Community Management:&nbsp;Skills in managing and engaging crypto communities on platforms like Twitter, Telegram, Reddit, and Discord.</li><li>Influencer and Ambassador Programs:&nbsp;Expertise in identifying and working with crypto influencers, ambassadors, and KOLs (Key Opinion Leaders) to build credibility and drive user engagement.</li><li>Educational Content Creation:&nbsp;Ability to simplify complex crypto concepts and produce educational resources that build trust and increase user knowledge.</li><li>Content Marketing:&nbsp;Skills in developing content strategies that include blog posts, market insights, tutorials, and explainer videos tailored to different user segments.</li><li>Referral Programs and Incentives:&nbsp;Expertise in designing referral programs and other incentives to attract and retain users.</li><li>Growth Hacking:&nbsp;Ability to leverage innovative tactics and limited budgets effectively, such as airdrops, referral campaigns, and loyalty programs to drive rapid user acquisition.</li><li>Budget Optimization:&nbsp;Proficiency in managing marketing budgets effectively within the crypto sector, prioritizing high-impact, low-cost initiatives.</li><li>Innovation in Campaigns:&nbsp;Creativity to stand out in a competitive space, using unique campaigns that differentiate the platform.</li><li> </li></ul>

Experience:Min- 6 month ExperienceJob Description:<ul><li>Researching industry-related topics. Creating feature articles and trending articles.</li><li>scripts, article and blog content on crypto and more.</li><li>Proofread and edit blog posts before publication.</li><li>Submit work to editors for input and approval.</li><li>Coordinate with marketing team to illustrate articles.</li><li>Update website content as needed.</li></ul>Skills:<ul><li>Proven work experience as a Content Writer or similar role.</li><li>Experience doing research using multiple sources.</li><li>Familiarity with web publications.</li><li>Excellent writing and editing skills in English and Hindi must.</li><li>Ability to meet deadlines.</li><li>Strong interest and proven skills in your field irrespective of your bachelors or masters.</li><li>Script writing is must to go skill for YouTube and Instagram short reels</li><li>Know how to keep a balance between professional ethics and smart decisions.</li><li>Know when to go deep and when to be spontaneous.</li><li>Is committed to their work and should have technical content writing skill.</li></ul>We are also hiring content writer, content creator, content specialist and content strategist