Customer Support Specialist

Bangalore
Full-Time
Fresher: Less than 1 year
30K - 35K (Per Year)
Posted on Jan 25 2024

About the Job

Skills

Patience
Clear communication skills
Persuasion skills
Technical Support Specialist
Communication
Active Listening
  1. Job Title: BPO Executive, Customer Service Representative, Data Entry Operator, Technical Support Associate, etc.
  2. Job Summary:
  • Provide outsourcing services to clients by handling specific business processes.
  • Interact with clients, customers, or end-users to address queries, resolve issues, or complete tasks.
  1. Key Responsibilities:
  • Customer Service:
  • Handle customer inquiries, complaints, and requests via phone, email, or chat.
  • Provide information about products, services, and company policies.
  • Resolve issues and ensure customer satisfaction.
  • Data Entry:
  • Accurately input and update data in databases, spreadsheets, or other systems.
  • Verify and validate data to maintain data integrity.
  • Technical Support:
  • Provide technical assistance and support to customers regarding products or services.
  • Troubleshoot and resolve technical issues through phone, email, or chat.
  • Sales Support:
  • Assist in sales activities by promoting products or services to potential customers.
  • Follow up on leads, qualify prospects, and contribute to sales targets.
  • Back Office Operations:
  • Perform administrative tasks, document processing, and other backend functions.
  • Ensure timely and accurate completion of tasks.
  1. Communication Skills:
  • Maintain clear and effective communication with clients, customers, and team members.
  • Demonstrate empathy, patience, and professionalism in interactions.
  1. Team Collaboration:
  • Work collaboratively with team members to achieve individual and team targets.
  • Contribute to a positive and productive work environment.
  1. Quality Assurance:
  • Adhere to quality standards and guidelines set by the client or company.
  • Ensure accuracy and compliance with processes.
  1. Problem Solving:
  • Analyze issues, identify root causes, and implement effective solutions.
  • Escalate complex problems to higher-level support when necessary.


About the company

strongwillindia

Industry

Business Supplies & Equip...

Company Size

11-50 Employees

Headquarter

Mysore

Other open jobs from Strongwill india pvt ltd