Company Overview

Storch Consultancy Pvt Ltd, headquartered in Gurgaon, is a dynamic player in the Operations Consulting industry. Specializing in HR outsourcing and financial advisory services, the company extends its expertise to businesses of all sizes. With a strong emphasis on international solutions, Storch offers comprehensive bookkeeping and accounting services, making it a preferred partner for companies seeking to expand internationally.

Job Overview

This position is for a Customer Care Executive in the Real Estate sector. As a fresher at Storch Consultancy Pvt Ltd, you will operate from the Gurgaon headquarters. The role is designed for entry-level candidates, making it an ideal opportunity for individuals looking to kickstart their career in customer service within the real estate domain.

Qualifications and Skills

• Excellent communication skills to effectively interact with clients and address their queries and concerns.
• Adept at using Salesforce customer relationship management software for efficient tracking and management of leads.
• Strong negotiation skills to successfully mediate and conclude property deals while keeping both parties satisfied.
• Basic understanding of property sales processes to provide informed assistance to potential buyers.
• Ability to handle inbound calls with professionalism, providing accurate information and solutions in a timely manner.
• Competency in making outbound calls to potential leads, fostering interest in real estate offerings, and scheduling meetings.
• Proactive problem-solving capabilities to address client issues promptly and effectively improve customer satisfaction.
• Must possess a strong customer-centric attitude, ensuring a seamless and positive experience for clients at all times.

Roles and Responsibilities

• Engage with clients over calls and emails to deliver exceptional customer service in the real estate sector.
• Respond promptly to customer inquiries, handling both inbound and outbound communication with professionalism.
• Assist in explaining property details to potential clients and guiding them through the buying or renting process.
• Collaborate with the sales team to align client expectations and deliver accurate information on property offerings.
• Maintain and update Salesforce with client interactions and lead progression details for accurate reporting.
• Follow-up with clients regularly to ensure their satisfaction and gather feedback for continuous service improvement.
• Resolve any issues or discrepancies in a swift manner, elevating unresolved matters to senior team members when required.
• Participate in team meetings and training sessions to stay updated with real estate trends and company protocols.