Sales Telecaller
Sales Telecaller
Pune Division
Full-Time
Junior: 1 to 3 years
Posted on Apr 10 2025
Not Accepting Applications
About the Job
Skills
Cold calling
Lead qualification
Active listening
CRM software
Salesforce
Objection handling
Follow-up techniques
Telemarketing scripts
Job Title: Telecaller
Location: Pune
Department: Sales
Reports To: Team Leader / Manager
Job Summary:
We are looking for a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential or existing customers to generate sales, follow up on inquiries, or provide customer support. The role requires excellent communication skills, persuasive ability, and a customer-focused approach.
Key Responsibilities:
- Make outbound calls to potential customers to generate leads or sales.
- Handle inbound customer queries professionally and provide solutions.
- Explain products/services and answer customer questions to encourage purchases.
- Follow up on prospects and maintain a pipeline of potential customers.
- Update CRM/software with call details, feedback, and follow-ups.
- Meet daily/weekly/monthly targets for calls, conversions, or sales.
- Maintain a positive and professional approach while dealing with customers.
- Resolve customer complaints or escalate issues when necessary.
- Coordinate with the sales team for follow-ups and closures.
Requirements & Qualifications:
- Education: Minimum High School / Graduate (Bachelor’s preferred).
- Experience: 0-2 years in a similar role (freshers are welcome).
- Skills:
- Strong verbal communication skills in [languages required].
- Persuasive and confident telephone handling skills.
- Basic knowledge of MS Office / CRM software.
- Ability to handle rejection and stay motivated.
- Good listening skills and problem-solving attitude.
Benefits:
- Fixed salary + Incentives based on performance.
- Training and career growth opportunities.
- Friendly and professional work environment.
Work Schedule: 09:30 To 06:30
Salary: 15000 To 20000
About the company
Job Summary:
Asia SS Industries is seeking a skilled Service Manager to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits.
Key Responsibilities:
Team Management:
Supervise and guide technician staff in performing maintenance and repair activities.
...Show More
Job Summary:
Asia SS Industries is seeking a skilled Service Manager to oversee service activities, lead technician staff, and ensure exceptional customer service. The role involves handling customer inquiries, drafting professional emails, and conducting site visits.
Key Responsibilities:
Team Management:
Supervise and guide technician staff in performing maintenance and repair activities.
Ensure team compliance with company standards and safety protocols.
Customer Service:
Handle customer inquiries and complaints with professionalism and efficiency.
Draft and respond to emails regarding service requests and updates.
Conduct site visits to assess and address customer needs.
Service Operations:
Plan and oversee all service activities, including preventive maintenance and troubleshooting.
Coordinate and manage schedules for service visits and repairs.
Monitor and maintain service quality standards.
Documentation and Reporting:
Maintain accurate records of service activities, including customer interactions and maintenance logs.
Prepare and submit service reports to management as required.
Requirements and Qualifications:
Education: Bachelor's Degree in Mechanical Engineering (B.E. Mechanical).
Experience: Minimum 3+ years of experience in service management or related roles in mechanical and electrical maintenance.
Technical Skills:
Strong knowledge of mechanical and electrical maintenance systems.
Ability to diagnose and resolve technical issues efficiently.
Soft Skills:
Fluency in English with excellent verbal and written communication skills.
Strong leadership, organizational, and time management abilities.
Customer-focused attitude with a problem-solving mindset.
Key Performance Indicators (KPIs):
Timely resolution of service requests.
Customer satisfaction scores.
Efficiency in managing service operations and technician productivity.
Work Environment:
Location: Wadgaon Sheri Pune 411014
Working Hours: 09:30To 6: ...Show Less
Industry
Manufacturing
Company Size
11-50 Employees
Headquarter
Pune
Other open jobs from Asia SS Industries