A job as a Guest Services Agent (GSA) falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title.

Job Description for Hotel, and Resort Desk Clerks : Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Financial

• Carry out routine inventories of linen, amenities and minibar supplies as instructed by team leaders.
• Ensure no wastage / spoilage of supplies and amenities
• Use of all equipment in a correct manner to prevent any damage

Operational

• Carry out assigned duties as per operational standards
• Ensure guest preferences / complaints are conveyed to Team Leaders and recorded.
• Comply with all safety and security measures

Personnel

• Follow all policies of the organization
• Attend all trainings as per training calendar.
• Follow organizational grooming standards.
• Ensuring redressal of any associate complaints / issues