Application Support Engineer || Bangalore



Spectra Technovision (India) Pvt. Ltd.
Bangalore, India
Mid-Level: 4 to 6 years
200000 - 600000 (Per Year)
Posted on July 18 2023

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About the Job


Application support
Technical Support
IIS Server
Software Implementation

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.

  • Salary –Salary should not be a constrain for a good resource
  • Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
  • Functional Area – Customer Support
  • Role – Engineer – Software Support
  • Employment Type - Permanent Job, Full Time
  • Work location -Bangalore [ Jayanagar ]

Job Role

  • Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.

  • Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server

  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

  • Escalate unresolved queries to respective departments for accurate redressa

Required Skills

  • Education Qualification: BSc (Information Technology) / BSc (Computer Science)
  • Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.
  • Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
  • Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
  • Good listening and problem solving skills
  • Customer service experience and a customer-centric attitude
  • Experience of using ticketing tool

Desired Personality traits

  • Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
  • Technically &Logically Strong
  • Strong Analytics, problem solving &Interpersonal Skills
  • Strong work ethics and sense of commitment
  • Ability to balance multiple priorities

Key Result Areas

  • Customer Satisfaction of assigned clients
  • Problem & query analysis, understanding & Solving

Key Performance Indicators

  • Prompt, responsive, responsible and friendly approach to client situations
  • Zero customer complaints
  • Client Feedback

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