Spectra, founded in 1999, has been at the forefront of the identity solution industry, providing tailored solutions that meet the specific needs of our clients. Our team of dedicated and experienced professionals is committed to understanding the unique requirements of our clients and delivering solutions that are tailored to meet those needs. We believe in building strong relationships with our clients by providing guidance, answering any questions they may have, and offering reliable after-sales support. Our team of talented and dedicated individuals have been with us for many years, and their passion and commitment have been instrumental in our growth and success. We are committed to staying at the forefront of our industry by constantly innovating and introducing cutting-edge products and solutions. We have a strong presence in India and are expanding globally through our network of 500+ channel partners. Our client base includes over 10,000 clients, including 300+ top-tier corporate clients. At Spectra, we are committed to providing value-driven offerings and exceptional customer service to meet the ever-changing needs of our clients. We believe that each day is an opportunity to break barriers and create something new, and our experts strive to bring you the most refined identity solutions that are in tune with the latest trends.

Company Profile: 	 	 	 	 Spectra Technovision India Pvt. Ltd. [www.spectra-vision.com]	 	 	 	 Founded in 1999, Spectra has re-defined identity solution offerings over these years. Backed by a dedicated, experience-rich team we understand industry-specific needs better. With every solution we touch-base with our clients, listen to them with patience, answer their queries, inform them of all nitty-gritty, guide them through the process of building effective systems and provide reliable after sales support.	 	 	 	 Spectra boasts of a team of talented and dedicated minds. Lot of team members have been integral part of this growth journey for praiseworthy long tenures and has contributed to the success story of Spectra. Their time is invested in creating value-driven offerings and exceptional customer service for our various client verticals. Together, their passion and undivided attention made Spectra a force to recognize with, in a short span of its existence. From launch of its first to second and now third generation of products and solutions, Spectra has been a consistent player in its field.	 	  	 	 With eyes firmly set on the future, Spectra brings to you the most cutting-edge, dynamic and note-worthy products and solutions. At Spectra, we believe each day is a sparkling new opportunity to break barriers and create something new. Our experts strive to bring to your desk ever refined identity solutions, in tune with the buzzing trends. We have thus recorded a strong presence in India and now expanding footprints globally with 500+ channel partners. Today we are backed by a strength of 120+ human capital serving 7500+ client base including 120+ top of the league marquee corporate clients.	 	 Job Description 	 	 The ideal candidate will be a seasoned techno-commercial, Sales / BD professional with aggressive yet pleasant attitude, a leader who will inspire, lead by example and be willing to meet different and new people and keen to travel / commute & achieve the set goals and targets.	 	 Salary –	 	 Will depend on the role / hierarchy fitment. Salary should not be a constrain for a good resource	 	 Industry –	 	 Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance 	 	 Functional Area –	 	 Sales	 	 Role –	 	 Sales Representative	 	 Employment Type –	 	 Permanent Job, Full Time	 	 Work location –	 	 Ahmedabad (Work from office)	 	 Client Facing Role [client Visit] –	 	 Yes	 	 Shift	 	 Regular, 5 Days working 	 	 Job Role:	 	 Demonstrate products and show consumers how to maximize their features.	 	 Responsible for making outbound calls and regular follow-up on calls/leads assigned.	 	 Answering inbound calls /customer queries related to our services.	 	 Excellent communication, interpersonal, and organizational skills with a high productivity rate.	 	 Good knowledge of mail drafting.	 	 Customer service skills.	 	 Build and maintain relationships with customers	 	 Achieve or exceed sales targets	 	 Requirements:	 	 Any Graduation	 	 Minimum 0 – 1 years of experience in Sales	 	 Language known - English & Gujarati, Hindi (preferable)	 	 Should be logically strong & should be able to grasp end customers need and explain more about product 	 	 Must be confident for product demonstration 	 	 Desired Personality traits 	 	 Aggression, Self-Drive & Result orientation 	 	 Strong work ethics and sense of commitment 	 	 Strong Interpersonal Skills	 	 Ability to work in a faced paced environment 	 	 		 	 2

Job Description The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. <ul><li>Salary –Salary should not be a constrain for a good resource </li><li>Industry - Office Equipment / Automation / IT Software &amp; Software Services / Electronic / Security and Surveillance</li><li>Functional Area – Customer Support </li><li>Role – Engineer – Software Support </li><li>Employment Type - Permanent Job, Full Time </li><li>Work location -Bangalore [ Jayanagar ]</li></ul> Job Role <ul><li>Provide technical software support (L1 &amp; L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.</li></ul> <ul><li>Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server</li></ul> <ul><li>Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. </li></ul> <ul><li>Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. </li></ul> <ul><li>Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. </li></ul> <ul><li>Escalate unresolved queries to respective departments for accurate redressa</li></ul> Required Skills <ul><li>Education Qualification: BSc (Information Technology) / BSc (Computer Science) </li><li>Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle &amp; MS Access. </li><li>Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly </li><li>Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors</li><li>Good listening and problem solving skills </li><li>Customer service experience and a customer-centric attitude </li><li>Experience of using ticketing tool</li></ul> Desired Personality traits <ul><li>Soft spoken &amp; pleasing, professional, presentable at the same time sharp to handle small and large clients </li><li>Technically &amp;Logically Strong </li><li>Strong Analytics, problem solving &amp;Interpersonal Skills </li><li>Strong work ethics and sense of commitment </li><li>Ability to balance multiple priorities </li></ul> Key Result Areas <ul><li>Customer Satisfaction of assigned clients </li><li>Problem &amp; query analysis, understanding &amp; Solving </li></ul> Key Performance Indicators﻿ <ul><li>Prompt, responsive, responsible and friendly approach to client situations </li><li>Zero customer complaints </li><li>Client Feedback</li></ul>

Spectra Technovision (India) Pvt. Ltd.