Here are our expectations: You will be responsible for:

 Identifying opportunities to improve operations through technology advancements and recommending

solutions to management/process owners with a focus on creating real business-value

 Developing a roadmap for in house product development, prototyping, testing, deployment, and

monitoring of new technology solutions.

 Bridging the gaps between technology and business strategy, designing, and implementing simple

product/process improvements to overcome complex user/business issues

 Liaise with IT to stay abreast of all strategic changes related to digitization / introduction of new

technologies

 Deep understanding of the impact of technological solutions and how digital strategy and solutions fit

into an organization's holistic employee/client experience

 Identifying potential issues that may arise during the implementation process and developing

contingency plans to address issues before they become problems

 Creating a culture of innovation within the organization by encouraging employees to think outside the

box and embrace new technologies

 Creating single source of data truth for the organization and reports automation

 Leveraging data and analytics to define KPIs and OKRs to measure product/process performance and

drive decision making

Skills Required

 Product management experience is mandatory

 Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and

develop an analytical road map for them

 Working/functional experience of Digital offerings such as no code/low code platforms

 Ability to challenge status quo & out of the box thinking

 People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others

 Creates a team environment of accountability and commitment for reaching project goals

 Experience working in BPO/ITES set up will be a plus

 Should understand the technology landscape and keep a watch on emerging digital transformation initiatives

 Able to demonstrate and disseminate (both internally and externally) deep knowledge awareness of current market

trends and activities, both from a technology and business perspective

Are you the right fit? Here’s what you need to succeed –

 Minimum 10 years of experience in product, analytics, and business excellence roles

 B. Tech or Master’s in technical field will be preferred

 Experience working with technical teams

 Proactive mindset with a bias for action

 Experience at working both independently and in a team-oriented environment is essential

 Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills

 Must be well organized, detailed oriented and a self-starter