Company Overview

Skytech Aviation Services Pvt. Ltd, headquartered in Delhi, is a pioneering entity in Aviation industry. With a team of 51-200 employees, the company is dedicated to transforming dreams into reality by providing exceptional training and expert advice. Specializing in diverse aviation services, Skytech Aviation launches careers in cabin crew, ground staff, and hospitality. Discover more at www.skytechaviation.net.

Job Overview

Skytech Aviation Services Pvt. Ltd is seeking a capable and dynamic Customer Service Executive for a full-time position at our Lucknow location on an immediate basis. This mid-level role requires a professional adept in cultivating strong customer relations within the fast-paced airline industry. Candidates will be expected to enhance customer satisfaction through outstanding service and effective communication.

Qualifications and Skills

• Proficient communication skills, essential for interacting with diverse customer profiles and delivering information clearly (Mandatory skill).
• Experience in marketing tactics to effectively promote services and brand ethos (Mandatory skill).
• Competence in telecommunication to manage customer inquiries efficiently and professionally (Mandatory skill).
• Effective time management to prioritize tasks and manage work schedules during busy periods.
• Skill in conflict resolution to handle and de-escalate customer complaints effectively, ensuring customer satisfaction.
• Sales abilities to upsell company services, contributing to company revenue while meeting customer needs.
• Problem-solving skills to address and resolve customer issues quickly and effectively, maintaining service quality.
• Adaptability to work in a fast-paced environment, handling changes and challenges with ease and professionalism.

Roles and Responsibilities

• Provide exceptional customer service, ensuring high levels of customer satisfaction through proactive client engagement.
• Manage and resolve customer complaints promptly, maintaining a positive image of the company.
• Communicate and collaborate with other departments to improve customer journey and service delivery.
• Handle inquiries related to flight bookings, cancellations, and modifications efficiently and accurately.
• Assist in developing customer service strategies and policies to improve the overall customer experience.
• Facilitate sales by recommending additional services and products, contributing to reaching company targets.
• Maintain up-to-date knowledge of industry trends and company services to provide informed responses to customers.
• Record detailed information of customer interactions for analysis and ongoing service improvement strategies.