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Customer Support Executive

Hyderabad
Full-Time
Junior: 1 to 3 years
3L - 4.5L (Per Year)
Posted on Jul 25 2022

About the Job

Skills

Job description

Roles and Responsibilities

Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customers needs to achieve customer satisfaction Maintain records of customer interactions, customer accounts, and file documents.

Timely and accurate reporting is a must Manage e-commerce customer service support through the effective and timely use of email, Live Chat, Phone, walk-in customer support, and social media.

Serving customers by providing the knowledge of the products and services.2.

Provide accurate, valid and complete information to the customer by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

Maintain positive & professional attitude to clients.

A Customer Service Executive usually performs many of the following tasks:. Identifying new opportunities. Interaction with customers. Processing customer orders. Supporting sales and development departments

Desired Candidate Profile


  • Knowledge of Help Desk, basic network knowledge, Support Systems (Service Desk and ticketing systems)
  • Good communication skills Fluency in English
  • Friendly attitude towards customers and building a rapport with them.
  • Prior experience of Customer Service Competencies.

Interested can drop their resumes to Bhavaniprasad.dharanikota@skandhanshi.com or What's app at 7995844409

About the company

Beauty&Beyond caters to beauty enthusiasts by offering them exclusive access to one-stop destinations for some of India’s best brands through its offline stores & online portal. The company provides a solution-based approach with robotic kiosks, to help customers find the right products with a unique concept to discover their inner and outer beauty.

Industry

Retail

Company Size

201-500 Employees

Headquarter

Hyderabad

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