Job description

Roles and Responsibilities

Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customers needs to achieve customer satisfaction Maintain records of customer interactions, customer accounts, and file documents.

Timely and accurate reporting is a must Manage e-commerce customer service support through the effective and timely use of email, Live Chat, Phone, walk-in customer support, and social media.

Serving customers by providing the knowledge of the products and services.2.

Provide accurate, valid and complete information to the customer by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

Maintain positive & professional attitude to clients.

A Customer Service Executive usually performs many of the following tasks:. Identifying new opportunities. Interaction with customers. Processing customer orders. Supporting sales and development departments

Desired Candidate Profile

• Knowledge of Help Desk, basic network knowledge, Support Systems (Service Desk and ticketing systems)
• Good communication skills Fluency in English
• Friendly attitude towards customers and building a rapport with them.
• Prior experience of Customer Service Competencies.

Interested can drop their resumes to Bhavaniprasad.dharanikota@skandhanshi.com or What's app at 7995844409