Company Overview

Shrinithi Insurance Broking Private Limited is committed to offering an exceptional experience for customers in both selecting the right insurance products and providing superior after-sales service. With creativity, integrity, and customer service as our core values, we maintain strong relationships with reputable insurance companies, ensuring our clients have the best options at their disposal. Our dedication to risk management and peace of mind makes us a trusted partner in the insurance broking industry.

Job Overview

We are seeking a dynamic Front Office Executive to join our team at Shrinithi Insurance Broking Private Limited in Chennai. This is a full-time, junior-level position requiring 1 to 3 years of work experience. The successful candidate will play a pivotal role in ensuring efficient front office operations and excellent customer interactions, embodying our commitment to superior customer service.

Qualifications and Skills

• Proficiency in Microsoft Office Suite, enabling efficient documentation and data handling.
• Experience with customer relationship management software to manage and analyze customer interactions effectively.
• Skilled in operating multiline phone systems to handle customer calls professionally.
• Accurate data entry capabilities to maintain organized and precise records.
• Ability to use appointment scheduling software to manage meetings and appointments efficiently.
• Excellent professional communication skills for effective interaction with clients and team members.
• Basic understanding of bookkeeping for managing customer payments and financial transactions.
• Proficiency in email management to handle correspondences promptly and effectively.

Roles and Responsibilities

• Manage the front desk operations, including greeting clients and answering calls, ensuring a welcoming environment.
• Coordinate and schedule appointments, meetings, and maintain calendars for the office team.
• Handle customer inquiries and provide information regarding the company's services and insurance products.
• Maintain and organize office records and documents, ensuring data accuracy and confidentiality.
• Collaborate with other team members on administrative tasks and projects to support overall office efficiency.
• Implement and maintain office procedures and systems to enhance efficiency and customer service experience.
• Assist in basic bookkeeping tasks, including invoice processing and customer payment records.