Nagpur
Full-Time
Junior: 1 to 3 years
10K - 15K (Per Month)

About the Job

Skills

Technical Support
Microsoft Office
Technical Writing

ob Title: Technical Support Executive (Female)


Location: [Nagpur]


Job Type: Full-time


Salary: [10k to 15k]


Job Summary:


We are seeking a highly skilled and experienced Technical Support Executive (Female) to provide technical assistance to our clients. The ideal candidate should have a solid background in hardware networking, installation, and maintenance, as well as proficiency in Excel, PowerPoint, and Word. The candidate should also have excellent formatting and technical skills.


Responsibilities:


Provide technical support to customers via phone, email, and chat.

Diagnose and troubleshoot technical issues with hardware, software, and networking systems.

Install and configure computer hardware and software systems.

Maintain accurate records of customer interactions and resolutions.

Identify and escalate issues requiring urgent attention to the appropriate department.

Collaborate with other teams to resolve customer issues quickly and efficiently.

Provide training and guidance to customers as needed.

Requirements:


A Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience as a Technical Support Executive or similar role.

Excellent technical skills and knowledge of hardware networking, installation, and maintenance.

Strong proficiency in Microsoft Excel, PowerPoint, and Word.

Familiarity with formatting and technical writing.

Strong problem-solving and analytical skills.

Excellent communication and customer service skills.

Ability to work independently and as part of a team.

If you are a motivated and skilled Technical Support Executive with a passion for customer service and a solid background in hardware networking, installation, and maintenance, we encourage you to apply for this exciting opportunity.

About the company

Shri Shivshakti Education Society (SSSES) founded in 1983 with the objective of building a socially-equitable, environmentally-sustainable and economically-progressive world! Creating skills in the youth for sustainable and better future. Actively working in the area of Education, Skill Development, Digital Literacy, Employment Generation, Health and Hygiene, Women Empowerment, Agriculture, Li ...Show More

Industry

Non-profit Organizations

Company Size

11-50 Employees

Headquarter

Nagpur

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