Responsibilities

• Manage the overall service operations of a dealership or an automobile service center.
• Ensure impeccable customer service and customer retention.
• Maintain operational efficiency and drive profitability.
• Oversee daily operations of the service department.
• Develop and implement strategic service delivery approaches to enhance efficiency and profitability.
• Monitor service metrics and KPIs to identify areas for improvement.
• Manage and motivate a team of service advisors and technicians.
• Handle escalated customer complaints and resolve them effectively.
• Ensure compliance with safety and industry regulations.
• Collaborate with other departments to streamline processes and improve service delivery.
• Report to senior management on service department performance and initiatives.

Qualifications

• Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
• Proven experience in a management role within the automotive service industry.
• Strong understanding of automotive service operations and customer service principles.
• Excellent leadership and people management skills.
• Ability to analyze data and make strategic decisions.
• Exceptional communication and interpersonal skills.

Skills

• Operational Management
• Customer Service
• Leadership
• Problem-Solving
• Team Management
• Data Analysis
• Performance Metrics
• Compliance and Safety
• Automotive Knowledge