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Customer Support Executive

Bangalore
Full-Time
Junior (1 to 3 years)
3L - 3L (Per Year)

About the Job

Skills

*Candidate based in Bangalore 

* Any graduation

* Excellent communication 

* Salary 38k Max

*1+ experience in Customer support  

*Location : HSR layout Bangalore

*Excellent English and Hindi mandatory

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

About the company

HR Analytics Scalene Works Behavioral Modeling to Predict Renege. Scalene Works has been supporting several information technology (IT) companies in India with its talent acquisition. In 2015, the Indian IT industry directly employed 3.5 million workers. www.scaleneworks.com

Industry

Staffing/Recruitment / RP...

Company Size

5,001-10,000 Employees

Headquarter

Bangalore

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