HR Analytics Scalene Works Behavioral Modeling to Predict Renege. Scalene Works has been supporting several information technology (IT) companies in India with its talent acquisition. In 2015, the Indian IT industry directly employed 3.5 million workers.
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**Job Description: Customer Support Canara Bank Roles:1. *Agent:*&nbsp;&nbsp;- Educational Qualification: Graduate&nbsp;&nbsp;- Length of Professional Experience: Can be a fresher&nbsp;&nbsp;- Responsibilities:&nbsp;&nbsp;&nbsp;&nbsp;- Handle outbound and inbound calls to Bank staff.&nbsp;&nbsp;&nbsp;- Achieve a minimum of 182 hours of login per month.&nbsp;&nbsp;&nbsp;- Make a minimum of 50 calls per day.&nbsp;&nbsp;&nbsp;- Conduct follow-up calls to branches or regional offices (ROs) for collecting MIS data and compliance details.&nbsp;&nbsp;&nbsp;- Participate in specific campaigns involving calls to customers. 2. *Supervisor:*&nbsp;&nbsp;- Educational Qualification: Graduate&nbsp;&nbsp;- Length of Professional Experience: Minimum 1 year experience in call center activities&nbsp;&nbsp;- Responsibilities:&nbsp;&nbsp;&nbsp;- Provide guidance and supervision to the team of agents.&nbsp;&nbsp;&nbsp;- Ensure adherence to call volume and quality standards.&nbsp;&nbsp;&nbsp;- Oversee follow-up calls to ROs and branches.&nbsp;&nbsp;&nbsp;- Manage data collection for MIS and compliance. Contract Terms:- The contract tenure is initially for 36 months, subject to renewal after evaluation.- Either party can exit the contract with a 1-month notice period.- The team composition should remain stable, with not more than 25% turnover during the contract period. Language Requirements:- Both agents and supervisors should be fluent in English, Hindi, and the local language of the state where they are posted. Technical Skills:- Basic knowledge of Excel and MS Word is required for both agents and supervisors. Performance Metrics:- Agents are required to achieve a minimum of 182 login hours per month and make a minimum of 50 calls per day.- Login hours may be adjusted based on the number of working days in any given month. Training:- Agents need to undergo one day of soft skills training provided by the service provider (online or offline).- An additional one-day training on the application will be provided by the service provider.- The Client Bank will provide a comprehensive 7-day training program in the Banking domain. Contact Number:For further inquiries or information, please contact:&nbsp;HR : A Ashik&nbsp;8075488145.

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. <ul><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with our industry is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>BSc in Information Technology or relevant diploma</li><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with our industry is a plus</li><li>Experience using help desk software and remote support tools</li><li>Understanding of how CRM systems work</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience when handling tough cases</li><li>BSc in Information Technology or relevant diploma</li></ul>

Business Development Executive	 	 	 	 About Replicon:	 	 As the leader in time tracking applications, we help thousands of customers worldwide increase productivity, improve project visibility, eliminate revenue leakage and maintain labour compliance.	 	 	 	 Position Overview:	 	 The role of a Business Development Executive is to be the front line to the Field Sales team by actively prospecting via cold calls and emailsto build a healthy sales pipeline with a focus on defined target segments. The Business Development Executive will work with a defined process to nurture accounts through various stages and warm them up in the sales cycle. 	 	 Key Responsibilities:	 	 Nurture leads and opportunities to ensure Replicon is the partner of choice when customers are ready to buy or evaluating	 	 Identify new opportunities for the sales team through targeted outbound cold calling	 	 Liaise and work with the field sales team to build and grow the sales pipeline of qualified opportunities to support their revenue targets and quota	 	 Engage and nurture prospects to build curiosity in Replicon’s products, elicit interest to evaluate them and harness the buying intent of decision makers and influencers	 	 Present the value proposition clearly and succinctly	 	 Build custom elevator pitches to arouse interest among prospects	 	 Educate prospects on how our products and services can fulfill their current and future needs	 	 Identify and map pain points to our products and services	 	 Track and report key campaign metrics following set cadence and processes	 	  	 	 Desired Profile:	 	 University Degree	 	 1-3 years of proven success in the software industry using inbound and outbound prospecting as your primary success tools in a B2B sales environmentin North America, EMEA or APJ regions	 	 Strong oral and written communication skills to communicate, present, assert and speak with all the stakeholders involved. Must be able to engage prospects over the phone with a high degree of confidence.	 	 Proven track record of meeting or exceeding targets	 	 Strong research and account/market analysis skills	 	 Persuasive, persistent and professionalwhile communicating with prospects via phone and email	 	 Track record of maintaining high contact-to-opportunity conversion rates	 	 Excellent phone handling skills	 	 Numbers-driven with a strong CX bend	 	 Creative thinker & process driven 	 	 Consultative selling experience for solutions and ROI	 	 Self-motivated with a strong desire to achieve sales targets and penetrate new and existing markets	 	 Winning mentality with strong work ethics	 	 Good working knowledge of Salesforce	 	 Open to work in North American shifts

JD- <ul><li>7+ years’ experience as ABAP Developer with 1-2 full life cycle implementation Project and Support project experience.</li><li>ALE/IDOC and Performance Tuning</li><li>Should have Proficiency on ABAP Technologies - ABAP Workbench, ABAP Data Dictionary, Report Programming, Data Migration, Screen Programming, Authorizations, Smart forms, Adobe Forms</li><li>Should have Function knowledge on MM,SD,FI,CO,PP – Either of these</li><li>Mandatory skills on GTS implementation and support </li></ul>&nbsp;Job location-Pune(Candidate should be willing to operate from office based on the need) No of positions-01Notice period-Quick joiners.&nbsp;

ScaleneWorks People Solutions LLP