What you’ll do

Position Summary

Provide service to the customers with regards to their Health Insurance Claims.

Roles and Responsibilities

Understand the basic professional standards and established procedures, policies before taking action and making decisions

Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.

Assumes responsibility for work activities and coordinating efforts

Maintain customer satisfaction ratings through TAT and quality standard basis client SLAs

Input data into the company platform to keep each customer record updated

Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.

Adhere to attendance and punctuality norms

Acquiring knowledge & skills of related areas of the process

Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Education & Experience

Graduates ( BE, BTech are not eligible) & 1 To 3 Years exp into Voice.

Desired Skills and Abilities

US health care

Good Oral and Written Communication Skill English

Basic Telephone Etiquettes & MS Office

Good Typing Skills & Basic System Navigation Skills