job title:-department manager

job description:-Key Deliverables:

• Develop a store business plan in line with the business strategy
• Encourage and promote all opportunities to drive sales, leading by example
• Implementation of BU marketing guidelines
• Ensure store layout is within Marks and Spencer guidelines
• Understand local customer needs and ensure this is delivered through both product and service
• Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action
• Line Manage your direct reports using effective performance coaching to achieve results
• Ensure accurate and timely delivery of the seasonal look as per UK guidelines
• Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
• Monitor and take actions necessary to improve shrinkage and profit protection
• Ensure store and staff presentation standards are consistent with brand requirements
• Ensure health and safety requirements are fully compliant
• Manage all third party contractors on site
• Enhance sales through identification of trends related to footfall, conversion, UPT, etc.
• Ensure a smooth and accurate process for stock management in the store
• Manage your controllable cost lines in-store, to come in on or under target
• Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results
• Ensure sequential links for layout in consultation with the Visual Merchandiser
• Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required
• Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR
• Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times
• Conduct performance appraisals of your team