Spencers Retails Limited is a retail company based out of 1st Floor, Duncan House, Opposite Gillander House, 31, NS Rd, Fairley Place, BBD Bagh, Kolkata, West Bengal, India.

job title:-department managerjob description:-Key Deliverables: <ul><li>Develop a store business plan in line with the business strategy</li><li>Encourage and promote all opportunities to drive sales, leading by example</li><li>Implementation of BU marketing guidelines</li><li>Ensure store layout is within Marks and Spencer guidelines</li><li>Understand local customer needs and ensure this is delivered through both product and service</li><li>Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action</li><li>Line Manage your direct reports using effective performance coaching to achieve results</li><li>Ensure accurate and timely delivery of the seasonal look as per UK guidelines</li><li>Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.</li><li>Monitor and take actions necessary to improve shrinkage and profit protection</li><li>Ensure store and staff presentation standards are consistent with brand requirements</li><li>Ensure health and safety requirements are fully compliant</li><li>Manage all third party contractors on site</li><li>Enhance sales through identification of trends related to footfall, conversion, UPT, etc.</li><li>Ensure a smooth and accurate process for stock management in the store</li><li>Manage your controllable cost lines in-store, to come in on or under target</li><li>Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results</li><li>Ensure sequential links for layout in consultation with the Visual Merchandiser</li><li>Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required</li><li>Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR</li><li>Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times</li><li>Conduct performance appraisals of your team</li></ul>

Spencers Retails Limited

Department Manager