
IT Support Engineer - L1

IT Support Engineer - L1
552
Applications
Coimbatore
Full-Time
Junior: 1 to 3 years
Posted on Jan 04 2025
Not Accepting Applications
About the Job
Skills
Technical Support
troubleshooting hardware and software
ticketing systems and customer relationship management (CRM)
Software
Hardware
Networking issues
Job description
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software, hardware, and networking issues.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Document all support interactions and maintain accurate records in the ticketing system.
- Develop and maintain technical documentation, FAQs, and troubleshooting guides.
- Monitor system performance and ensure timely resolution of incidents and requests.
- Assist with the onboarding and training of new customers and team members.
Requirements:
- Minimum 1+ years of experience in a technical support or related role.
- Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Experience with ticketing systems and customer relationship management (CRM) tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong analytical and problem-solving abilities.
Shift - Rotational Shift
Direct Walk - In:-
Monday to Saturday
Timing - 9 am - 3 pm
About the company
RND Softech Private Limited, founded in 1999 is a leading Business Process Outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently. We are part of PSG-Karthikeya group, that has its presence in Education, Health services, textile engineering, IT and ITES, provides us with a grounded unders ...Show More
RND Softech Private Limited, founded in 1999 is a leading Business Process Outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently. We are part of PSG-Karthikeya group, that has its presence in Education, Health services, textile engineering, IT and ITES, provides us with a grounded understanding of specific business challenges facing global companies.
RND Softech🇮🇳, the pioneer, back-office staffing partner since 1999, specializes in delivering a range of remote, BPO solutions to over 250+ B2B Clients, across the US, UK, Australia and Canada in 20+ service verticals.
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Industry
Healthcare BPO and IT
Company Size
1001-5000 Employees
Headquarter
Coimbatore
