Company Overview

Royal Kingdom By Sarovar Portico is a distinguished hospitality brand located near the Pilibhit Tiger Reserve. With headquarters in Madhotanda Rd, Pilibhit, Uttar Pradesh, the company operates in the hospitality industry and boasts a passionate team of 51-200 employees. Royal Kingdom Resort is committed to providing exceptional experiences to its guests. For more information, visit our website.

Job Overview

The Asst Front Office Manager at Royal Kingdom By Sarovar Portico is a senior-level, full-time position available in Pilibhit, Lucknow, and Bareilly. The role demands an experienced professional dedicated to ensuring the smooth operations of the front office, enhancing guest satisfaction, and leading a dynamic team in a high-paced environment.

Qualifications and Skills

• Expertise in customer service software is required to manage guest inquiries and feedback efficiently. (Mandatory skill).
• Proficiency in property management systems to oversee daily operations of the front office and allocate resources effectively. (Mandatory skill).
• Experience with reservation systems to manage bookings and handle guest accommodations smoothly. (Mandatory skill).
• Strong team leadership skills to guide, motivate, and manage a diverse team ensuring high performance and alignment with company goals.
• Conflict resolution abilities to address and resolve guest and team issues effectively, maintaining a positive environment.
• Proficient in using Salesforce for managing customer relationships and enhancing guest satisfaction through personalized services.
• Familiarity with the Microsoft Office Suite to manage reports, presentations, and other documentation tasks with precision.
• Capability in data analysis to assess operations data, identify trends, and implement improvements to enhance services.

Roles and Responsibilities

• Assist in managing the daily operations of the front office to ensure smooth functioning and an exceptional guest experience.
• Oversee the guest services team to ensure high levels of customer satisfaction and efficient service delivery.
• Implement and monitor front office systems and processes to increase efficiency and service quality.
• Coordinate with other departments to ensure seamless operations and address any inter-departmental challenges.
• Train, mentor, and evaluate front office staff to ensure adherence to performance and service standards.
• Handle guest complaints and concerns in a professional manner to maintain positive guest relations and resolve any issues promptly.
• Analyze operational data to identify areas for improvement and propose actionable solutions to enhance front office services.
• Assist in budget management and resource allocation to ensure cost-effective operations without compromising on service quality.