Company Overview

Reliance Industries Limited, a Fortune 500 company and India’s largest private sector corporation, excels in sectors such as petroleum, petrochemicals, retail, and telecommunications. Committed to innovation-led growth, Reliance strives to enhance lives and achieve global leadership, guided by the visionary spirit of its founder. Learn more at www.ril.com.

Job Overview

We are seeking a Senior Retail Store Manager to oversee our store operations in Cochin, Thiruvananthapuram, Thrissur, Kozhikode, Palakkad district, and Alappuzha. This is a full-time position offering significant responsibility for delivering superior operational performance and customer satisfaction. Applicants should have up to 10 years of relevant work experience.

Qualifications and Skills

• Proven expertise in store operations (Mandatory skill) with a track record of managing all aspects of a retail outlet efficiently.
• Exceptional skills in delivering outstanding customer experience (Mandatory skill), ensuring high levels of satisfaction and loyalty.
• Demonstrated experience in budgeting (Mandatory skill), cost management, and resource allocation in a retail setting.
• Strong proficiency in store management practices, including sales optimization, merchandising, and compliance standards.
• Effective team leadership and motivational skills, with the ability to guide diverse teams toward performance goals and professional growth.
• Comprehensive knowledge of inventory management processes, ensuring optimal stock levels and minimal shrinkage.
• Analytical mindset with the ability to interpret sales data, forecast trends, and adapt strategies accordingly for effective decision-making.
• Excellent communication, conflict resolution, and interpersonal skills for engaging with customers, staff, and vendors professionally.

Roles and Responsibilities

• Lead daily store operations, supervising staff to achieve targets and maintain operational standards.
• Ensure exemplary customer experience by implementing best practices in service, engagement, and feedback resolution.
• Develop and manage budgets, monitor expenses, and optimize resource allocation to improve profitability.
• Coordinate inventory procurement, stock control, and timely replenishment to meet customer demand and sales goals.
• Recruit, train, and manage team members, fostering a culture of accountability, continuous improvement, and collaboration.
• Analyze sales performance, identify growth opportunities, and implement marketing and promotional initiatives.
• Enforce compliance with company policies, health and safety regulations, and statutory requirements at all times.
• Establish strong vendor relationships and oversee supply chain logistics to support uninterrupted business operations.