Company Overview

Reliance Industries Limited, a Fortune 500 company, is India's largest private sector corporation. Inspired by our founder Dhirubhai Ambani's philosophy of converting adversity into opportunity, we continue to achieve innovation-led growth across sectors including retail and telecommunications. Our ethos is to create a positive impact on people's lives while leading with global excellence. Visit us at Reliance Industries Limited.

Job Overview

We are seeking a dynamic Fashion Lifestyle Store Manager to join our team at Reliance Retail in Payyannur. This full-time, mid-level position is ideal for an individual with a minimum of 4 to 6 years of relevant experience. The successful candidate will oversee all aspects of store management, ensuring efficient operations, customer satisfaction, and achievement of sales targets.

Qualifications and Skills

• Proven expertise in leading and motivating a retail team to achieve sales and customer service excellence.
• Strong customer service skills with a focus on building relationships and enhancing the customer experience in the store environment.
• Experience in devising and implementing sales plans to meet or exceed store targets effectively.
• Analytical skills to track key performance indicators and derive actionable insights for continuous improvement.
• Retail operations experience with an understanding of day-to-day store management processes and procedures.
• Efficient in inventory management to maintain stock levels, reduce loss, and ensure product availability.
• Proficiency in conflict resolution and problem-solving to handle customer issues and team dynamics effectively.
• Excellent communication and interpersonal skills to coordinate with staff and interact with customers.

Roles and Responsibilities

• Manage daily store operations, ensuring the store is well-stocked, clean, and visually appealing to customers.
• Lead, train, and develop a high-performing team focused on driving sales and providing exceptional customer service.
• Implement strategies to achieve sales targets and boost profitability while maintaining customer satisfaction.
• Monitor store financial performance by analyzing sales data, controlling expenses, and optimizing inventory levels.
• Ensure compliance with company policies, procedures, and guidelines for retail operations and customer service.
• Utilize marketing and promotional strategies to drive store traffic and increase customer engagement.
• Address customer concerns promptly and effectively, fostering loyalty and positive shopping experiences.
• Collaborate with regional management to align store initiatives with the overall business objectives of Reliance Retail.