Job Requirements:

• Experience in second level IT customer support in SWIFT (minimum experience 4 years, we will be open to interviewing more senior candidates who fit the profile).
• Experience in supporting SWIFT applications including SAA, SAG, SNL, SWP, HSM, and Alliance Connect.
• Experience utilizing WebEx and other remote conferencing and support tools to interact with other remote resources and customers.

Experience in working with the following a plus:

• Sanctions Screening applications and lists (e.g., OFAC) integrated with SAA, particularly FircoSoft Continuity.
• IBM WebSphere MQ.
• SWIFT Security (CSP and SIP).
• Knowledge on Fin plus and ISO20022 is must.

Job Duties:

• Provide SWIFT services (installations, upgrades, maintenance, and troubleshooting) to SWIFT customers globally.
• Provide SWIFT 2nd level support to SWIFT Service Bureau customers.
• Perform maintenance tasks in the Service Bureau (including installation of patches, upgrades, and configuration changes) as required.
• Work with other team members within the SWIFT team and outside the SWIFT team (e.g. network, OS) to complete tasks.
• Good written and verbal communication skills in English. Spanish communication skills a plus.
• Be able to maintain clear communication with customers and team members.
• Understand and implement procedures following documentation strictly.
• Reports into: Head of SWIFT Operations.  
• Immediate joiner OR within 30 days.