Company Overview

Resources Valley is committed to connecting businesses with extraordinary talents in a cost-effective manner. With our extensive network of certified HR professionals, we act as strategic business partners, ensuring businesses have the right skills and talent to succeed. Our headquarters is located in Jaipur, and we pride ourselves on being honest, open, efficient, and innovative recruitment assistants.

Job Overview

We are seeking a motivated Service Engineer to join our team in Jaipur. This is a full-time, entry-level position ideal for freshers looking to start their career with 0 to 1 year of work experience. The Service Engineer will utilize their technical skills in troubleshooting, maintenance, and hardware repair to support our clients' needs.

Qualifications and Skills

• Strong troubleshooting skills to diagnose and resolve technical issues efficiently, minimizing downtime for clients.
• Proficiency in using field service management software to manage tasks, schedules, and maintain accurate service records.
• Basic understanding of computer systems, including hardware components and software applications, to support clients effectively.
• Experience with printer hardware, capable of managing both routine maintenance and complex repairs as necessary.
• Knowledge of maintenance and repair techniques specific to IT systems, ensuring high performance and reliability.
• Ability to communicate technical information clearly to non-technical staff and clients, fostering a productive work environment.
• Eagerness to learn new technologies and adapt to changing job requirements in the field of service engineering.
• Good organizational skills to prioritize and manage multiple tasks, improving operational efficiency.

Roles and Responsibilities

• Perform on-site troubleshooting, repairs, and maintenance of computers, printers, and associated hardware.
• Utilize field service management software to track service requests, manage schedules, and record completed tasks.
• Collaborate with clients to understand their technical needs and provide effective solutions to enhance their experience.
• Conduct routine inspections and preventive maintenance on client systems to ensure optimal performance.
• Support the development and implementation of service improvement strategies.
• Maintain accurate records of repairs, replacements, and maintenance activities for future reference.
• Stay updated on the latest industry trends and technologies to provide the best possible service solutions.
• Assist in training clients on the proper use and care of equipment to prevent future issues and reduce service interruptions.