Company OverviewResources Valley is committed to connecting businesses with extraordinary talents in a cost-effective manner. With our extensive network of certified HR professionals, we act as strategic business partners, ensuring businesses have the right skills and talent to succeed. Our headquarters is located in Jaipur, and we pride ourselves on being honest, open,

1. 1-7 years professional experience in business analysis, project management, operations analysis, management consulting2. Demonstrated ability to use data and metrics to make improvements in products (web/mobile apps).3. Experience in agile framework-based projects and scrum ceremonies4. An entrepreneurial and result oriented mind-set.5. Good command over MS Office

Resources Valley is all about âfinding extraordinary talents for businessesâ.

We are your guides and assistants in the global marketplace for available talent across the different fields. Our expertise brings impressive results in connecting companies with the right personalities at the lowest cost, so you can focus on growing and developing your businessâall while saving valuable time and resources..

Resources Valley is not just a service provider, but also a strategic business partner. Our ultimate goal is to ensure that your business has the right skills and talents to grow and succeed in a competitive market with our extensive network of certified HR professionals, Resources Valley has experience helping clients across the nation.

Contact Us if you are

Seeking talented and experienced professionals to develop your wonderful projects.

Are looking for for niche specialists to bring a fresh perspective to your offices across in India , and beyond.

Setting a short-term recruitment process and need fast and action-oriented solutions;
Wondering who may be the most qualified specialists for your projects, where to find them, and how to relocate them.

We are your honest, open, efficient and innovative recruitment assistants, and we understand your mission and values.

Here are the little things that make us different and special

Cost-Effective &amp; Efficient

Our cost-effective HR solutions help enterprises save on valuable resources, such as time and money, while also meeting their needs, time frames, and quality expectations.

Long-Term Partnerships

Our goal is to be viewed as a true partner to our clients rather than just a service provider. As a long-term strategic business partner. This ensures better client service, communication, and engagement.




Company OverviewResources Valley is all about “finding extraordinary talents for businesses.” We are your guides and assistants in the global marketplace for available talent across different fields. Our expertise brings impressive results in connecting companies with the right personalities at the lowest cost, so you can focus on growing and developing your business—all while saving valuable time and resources. As a strategic business partner, Resources Valley ensures your business has the right skills and talents to thrive. We have an extensive network of certified HR professionals and have experience helping clients across the nation. The company headquarters is located in Jaipur. Job OverviewWe are looking for a Customer Care Executive to join our team in Jaipur. This is a full-time position suitable for freshers with 0 to 1 year of work experience. As a Customer Care Executive at Resources Valley, you will be responsible for managing customer interactions and ensuring customer satisfaction through effective communication. This role offers a great opportunity to start your career in customer service with a company dedicated to your professional growth. Qualifications and Skills<ul><li>Bachelor's degree in any stream is preferred.</li><li>Excellent communication skills, both verbal and written.</li><li>Basic understanding of customer service principles and practices.</li><li>Ability to handle customer complaints and provide appropriate solutions.</li><li>Proficiency in using computers and customer service software.</li><li>Good organizational and multitasking abilities.</li><li>Strong problem-solving skills to address customer issues effectively.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul> Roles and Responsibilities<ul><li>Manage incoming customer calls and inquiries in a professional manner.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain detailed and accurate records of customer interactions in the CRM system.</li><li>Provide product and service information to customers as needed.</li><li>Follow communication procedures, guidelines, and policies set by the company.</li><li>Collaborate with team members and other departments to resolve customer issues promptly.</li><li>Proactively identify opportunities to improve customer service and contribute to team goals.</li></ul>

The Sales Representative (Inside Sales)&nbsp;generates revenue by soliciting and obtaining orders, understanding and interpreting technical information requirements, providing technical information, and developing accounts.&nbsp;This may include taking incoming calls, making outgoing calls with customers, processing orders, making outbound calls to potential customers, and following up on leads.General Responsibilities / Key Result Areas (KRA’s):<ul><li>Proactively engages with existing account holders to foster relationships, understand their needs, and ensure customer satisfaction</li><li>Answers phones and confirms quotes for customers, upselling and cross-selling by recommending higher-end products (telemarketing)</li><li>Accurately processes quotes and orders and updates the system to reflect the new status for each</li><li>Informs customers of alternative products, special offers, changes to orders or quotes and assists customers in selecting products to suit their needs</li><li>Provides support to the outbound sales team (business development managers and key account managers) in servicing customer needs</li><li>Works closely with other departments to ensure customers needs and customer service standards are met</li><li>Assesses competitors by analysing and summarising competitor information and trends and identifying sales opportunities</li><li>Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations</li><li>Opens new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information</li><li>Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs</li><li>Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features</li><li>Maintains communication equipment by troubleshooting, reporting, and tracking problems</li><li>Responsible for handling customer enquiries promptly and effectively in a fast-paced, team-oriented environment</li><li>Assists in resolving routine customer service and support issues</li><li>Explores opportunities to add value to job accomplishments</li><li>Responds swiftly and courteously to customer complaints or enquiries</li><li>Follows the suggested script provided to all Sales Representatives (inside sales)</li><li>Captures customer information, including addresses and phone numbers, for future follow-up</li><li>Adjusts sales presentations/scripts based on success/fail averages</li><li>Builds rapport with customers through friendly, engaging communication</li><li>Maintains and improves quality results by following standards and recommending improved policies and procedures</li><li>Updates job and product knowledge by studying new product descriptions and participating in educational opportunities</li><li>Accomplishes department and organisation goals by accepting ownership for accomplishing new and different requests</li><li>May prepare data sheets or contracts</li></ul>

Ability to translate Wireframes and PSD Designs into functional web apps usingHTML5, , React , and Mongo Binding of UI elements to JavaScript object models Creating RESTful services with Node.js Architect scalable web architectures Work in a cross-functional team to deliver a complete user experience Create Unit and Integration tests to ensure the quality of code Be responsive to change requests and feature requests Write code that is cross-platform and cross-device compatible Ability to wear many hats and learn new technologies quickly

Ability to translate Wireframes and PSD Designs into functional web apps usingHTML5, , Node.js, and Mongo Binding of UI elements to JavaScript object models Creating RESTful services with Node.js Architect scalable web architectures Work in a cross-functional team to deliver a complete user experience Create Unit and Integration tests to ensure the quality of code Be responsive to change requests and feature requests Write code that is cross-platform and cross-device compatible Ability to wear many hats and learn new technologies quickly

Multi-tier Web Services / RESTful APIs• Any one of C++, Java, C#, .Net, Angular,Python,Node.• Web API Frameworks like spring, ASP .NET Core, ExpressJS, etc.• Frontend Javascript Frameworks like Angular, ReactJS, VueJS etc.• Understanding and usage of unit testing framework like nunit, xunit and junit • Knowledge of SQL and writing queries• Agile and DevOps methodologies • Effective communication, Teamwork, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.• Well versed with version control system like git, gitlab, bitbucket etc.• Good to have knowledge of Microservices architecture.