Job Description for Sales And Service Specialist

Job Summary:

The Sales Executive (Services Offers) will be responsible for managing service-based inquiries, preparing competitive quotations, and ensuring smooth coordination between customers and the execution team. The candidate will handle backend sales processes for Power System Studies and On-Site Testing & Commissioning Services, ensuring technical and commercial accuracy in all service proposals.

This role requires strong technical knowledge in electrical substations, relay testing, transformer commissioning, and field testing services, along with excellent communication and negotiation skills.

Key Responsibilities:

1. Inquiry Handling & Service Offer Preparation

• Receive & Analyze Customer Inquiries:
• Understand customer requirements related to Relay Testing, Transformer Testing, Circuit Breaker Testing, Generator & Motor Testing, Power System Studies, and Substation Commissioning.
• Identify scope, technical specifications, and service deliverables.
• Prepare & Send Quotations:
• Create detailed and accurate service quotations based on customer inquiries.
• Ensure that offers include all necessary service details, pricing, and compliance standards.
• Follow up with customers for clarifications and approvals.
• Negotiate & Finalize Service Contracts:
• Handle customer objections, discuss pricing and terms, and close deals.
• Ensure service offerings are aligned with company profit margins and customer expectations.

2. Technical Coordination & Vendor Management

• Work with Vendors & Internal Teams:
• Collaborate with engineering & execution teams to define technical scope and feasibility.
• Coordinate with third-party vendors if subcontracting is needed.
• Maintain Pricing & Vendor Databases:
• Keep an updated database of pricing from vendors and subcontractors.
• Ensure competitive pricing while maintaining service quality.

3. Customer Relationship Management & Order Processing

• Manage Customer Interactions:
• Act as the first point of contact for service-related inquiries.
• Address technical and commercial queries professionally.
• Track & Follow Up on Orders:
• Maintain a structured follow-up system for pending offers and order finalization.
• Update customers about service execution schedules and timelines.
• Ensure Customer Satisfaction:
• Maintain strong relationships with customers for repeat business.
• Handle customer feedback and ensure continuous service improvement.

4. Sales Targets & Reporting

• Achieve Monthly Sales Targets:
• Work towards a structured sales target for service offerings.
• Focus on revenue generation through consistent follow-ups and closing deals.
• Prepare Sales & Inquiry Reports:
• Maintain logs of inquiries, quotations, and closed orders.
• Submit weekly/monthly reports to the management team

5. Business Development & Market Expansion

• Identify Potential Customers:
• Develop new business opportunities in utilities, industries, electrical contractors, and panel manufacturers.
• Engage with EPC contractors, government utilities, and industrial clients.
• Collaborate with Marketing Team:
• Assist in promotional activities for service offerings.
• Provide inputs for digital marketing campaigns and lead generation.

Services Managed by the Sales Executive:

The candidate will be responsible for sending offers and managing sales for the following services:

🔹 Power System Studies

• Load Flow Analysis
• Short Circuit Analysis
• Relay Coordination Studies
• Transient Stability Analysis
• Arc Flash Studies
• Harmonic Analysis

🔹 Field (On-Site) Services

1. Relay Testing & Commissioning

• Siemens Relays
• ABB Relays
• Hitachi Relays
• GE Relays
• Schneider Relays
• SEL Relays

1. Transformer Testing & Commissioning

• Power Transformer Testing
• Distribution Transformer Testing

1. Instrument Transformer Testing & Commissioning

• Current Transformer (CT) Testing
• Voltage Transformer (VT) Testing

1. Switchgear & Equipment Testing

• Circuit Breaker Servicing, Testing & Commissioning
• MV GIS & AIS Panels Erection, Testing & Commissioning

1. Rotating Equipment Testing

• Generator Testing & Commissioning
• Motor Testing & Commissioning

Required Skills & Competencies:

✔️ Technical Knowledge:

• Strong understanding of electrical substations, protection relays, and testing procedures.
• Knowledge of numerical relay testing & commissioning processes.
• Familiarity with power system studies and electrical network analysis.

✔️ Sales & Commercial Expertise:

• Ability to prepare detailed service quotations with commercial accuracy.
• Strong negotiation skills to close deals successfully.
• Proficiency in handling customer objections and ensuring order closure.

✔️ Communication & Coordination Skills:

• Excellent verbal and written communication in English & Hindi.
• Ability to coordinate effectively between customers, vendors, and internal teams.
• Experience in maintaining customer relationships and handling service escalations.

✔️ Software & Documentation Proficiency:

• Must be familiar with Google Docs, Sheets, and CRM software.
• Ability to maintain proper records of inquiries, quotations, and reports.

✔️ Work Ethic & Team Collaboration:

• Self-motivated, target-driven, and capable of working under pressure.
• Strong time management and multitasking abilities.
• Willing to collaborate with different teams to enhance service sales performance.

Designation: Sales And Service Specialist

Qualification: BE. Electrical Candidate(Mandatory)

Experience: Minimum 2-3 years in Sales (Preferably in Electrical Services)

Branch: Navi Mumbai Kharghar (Head Office)

Male/Female: Both

Job Location: Navi Mumbai Kharghar

Preferred Candidate - Candidates from Navi Mumbai will be preferred (If willing to relocate can apply)

Resumes can be sent to careers@reliserv.in or Jobs@reliserv.in and we will contact the shortlisted candidates