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Customer Care Executive

Ernakulam
Full-Time
Fresher: Less than 1 year
Posted on Jun 22 2023

About the Job

Skills

Language
Presentations
Communication

Tele Calling And Business Development


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

About the company

Reliant Credits (India) Pvt. ltd. was established in the year 1989 with a humble beginning initiated by a group of visionary young entrepreneurs and with steady growth in the field of Asset Financing mainly in the Hire Purchasing field. In 2002 we moved the operations to our own premises in KJK Estate near Mar Basil High School junction, Kothamangalam. We are a well-known NBFC embarked with exi ...Show More

Industry

Financial Services

Company Size

501-1,000 Employees

Headquarter

Ernakulam

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