company logo

Quality analyst(Voice)

Hyderabad
Full-Time
Junior: 1 to 3 years
16K - 20K (Per Month)
Posted on Feb 25 2024

Not Accepting Applications

About the Job

Skills

Auditing calls
Calls audit
Fatals checking
Sandwich feedback,
Call calibration
Feedback methods

Company Overview


Reliance General Insurance is one of India's leading private general insurance companies with over 94 customized insurance products. We cater to corporate, SME, and individual customers with innovative products and a wide distribution channel network. With our extended network of offices and dedicated customer service, we strive to provide the best insurance solutions to our customers.


Job Overview


We are hiring for the role of Quality Analyst (Voice) with 1 to 3 years of experience. This is a full-time position based in Hyderabad, Telangana, India. As a Quality Analyst (Voice), you will be responsible for auditing calls, performing call audits, checking for fatals, providing sandwich feedback, calibrating calls, and implementing feedback methods.


Qualifications and Skills


  • 1 to 3 years of experience as a Quality Analyst (Voice) in a similar role
  • Strong knowledge of evaluation of calls based on set guidelines
  • Should have an eye for identifying fatal parameters and expertise in providing constructive feedback
  • Excellent communication and interpersonal skills
  • Understanding of call calibration and various departments and reduce variation
  • Familiarity with feedback methods to drive continuous improvement


Roles and Responsibilities


  • Audit calls to ensure compliance with quality standards and regulatory requirements
  • Perform call audits to evaluate the quality of calls and identify areas for improvement
  • Check for fatals and provide feedback to agents for improvement
  • Provide feedback to agents, highlighting both positive aspects and areas for improvement
  • Calibrate calls with team members and stakeholders to ensure consistency in evaluation
  • Implement feedback methods to enhance the overall quality of customer interactions




About the company

Reliance General Insurance is one of Indias leading private general insurance companies with over 94 customized insurance products catering to the corporate, SME and individual customers. The Company has launched innovative products like Indias first Over-The-Counter health & home insurance policies. Reliance General Insurance has an extended network of over 200 offices spread across 173 cities in ...Show More

Industry

Insurance

Company Size

5001-10000 Employees

Headquarter

Mumbai, Maharashtra

Other open jobs from Reliance General Insurance