Bengaluru
Full-Time
Junior: 1 to 3 years
15K - 25K (Per Month)
Posted on Jun 13 2023

About the Job

Skills

Bike Repair
Car Repair
serivce

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car and bikes
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business
  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business
  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor
  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor

About the company

ReadyAssist is one of the leading 24/7 Roadside Assistance, Emergency Support & on the spot repair company for Bikes, Cars & EVs in India. The intention is to be an end-to-end vehicle care company, providing the best in class on-the-spot repairs and emergency assistance to customers using deep machine learning, data intelligence, and operations efficiency. We use data intelligence to match ...Show More

Industry

Vehicle Repair and Mainte...

Company Size

51-200 Employees

Headquarter

Bangalore

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