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customer support executive

bangalore
Full-Time
Fresher: Less than 1 year
15K - 25K (Per Month)
Posted on Oct 20 2023

About the Job

Skills

English
Kannada
Hindi
Communication
Excel
Cold calling

Company Overview


ReadyAssist is one of the leading 24/7 Roadside Assistance, Emergency Support & on-the-spot repair company for Bikes, Cars & EVs in India. Our goal is to be an end-to-end vehicle care company, providing the best in class on-the-spot repairs and emergency assistance to customers using deep machine learning, data intelligence, and operations efficiency. We offer a wide range of services including towing, flat tire fixing, breakdown support, battery jumpstart, major repairs, key lock-out assistance, and accident recovery support. With a strong presence in major cities across India and a dedicated team of professionals, we are committed to delivering top-notch customer experience.


Job Overview


We are looking for a Customer Support Executive to join our team at ReadyAssist - 24/7 Roadside Assistance. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our valued customers. This is a full-time position based in Bangalore, Karnataka, India, with an employment type of Full-Time. If you are a fresher with less than 1 year of experience and have a passion for helping customers, we would love to hear from you.


Qualifications and Skills


  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Empathetic and patient approach in dealing with customers
  • Ability to handle high-stress situations and remain calm under pressure
  • Ability to multitask and prioritize workload effectively
  • Attention to detail and accuracy
  • Familiarity with computer systems and customer management software
  • Ability to work in a fast-paced and dynamic environment
  • Willingness to work in rotational shifts, including weekends and holidays

Roles and Responsibilities


  • Provide prompt and accurate responses to customer inquiries via phone, email, and chat
  • Assist customers with booking roadside assistance services and resolving service-related issues
  • Ensure customer satisfaction by addressing customer concerns and providing appropriate solutions
  • Maintain a high level of knowledge about our services and company policies to effectively support customers
  • Collaborate with other departments to resolve complex customer issues and escalations
  • Document customer interactions, feedback, and complaints to facilitate continuous improvement
  • Follow up with customers to ensure proper resolution and satisfaction
  • Meet or exceed individual and team performance goals and targets





About the company

ReadyAssist is one of the leading 24/7 Roadside Assistance, Emergency Support & on the spot repair company for Bikes, Cars & EVs in India. The intention is to be an end-to-end vehicle care company, providing the best in class on-the-spot repairs and emergency assistance to customers using deep machine learning, data intelligence, and operations efficiency. We use data intelligence to match ...Show More

Industry

Vehicle Repair and Mainte...

Company Size

51-200 Employees

Headquarter

Bangalore

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