job title:-Customer support executive

Job description:-

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Desired Candidate Profile

• Minimum age 18 years
• Minimum Qualification 10+2 or any Degree
• English and Hindi Mandatory
• Work from Office
• Rotational Shift/ week off
• Fresher/ Experience

Perks and Benefits

• Rewards for exemplary work on a particular project.
• ESI