Radical Minds is a behavioral health company providing ABA therapy, behavioral consultations, and counseling services to the Omaha area.

We are looking for an experienced, self-driven and motivated Team Leader to join our team!&nbsp;As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding and motivating various company's teams. Team Leader duties and responsibilities Set clear team goals and KPIsDelegate tasks and set project deadlinesOversee day-to-day teams' operation and performanceDo regular performance evaluationCreate a health and motivating work environment and atmosphereDevelop a well designed and motivating evaluation programCommunicate with teams about their performanceMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsPlan and organize team building activitiesTeam Leader requirements and qualificationsexperience as a Team Leader or similar roleIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExperience with organizing training programsSense of ownership and pride in your performance and its impact on company’s successCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal and communication skillsDegree in Management or training in team leading is a plus

<ul><li>Need to have good presentation skills.</li><li>A minimum of 1-2 years' experience as a process trainer</li><li>Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+</li><li>Scheduling and conducting training sessions on various call center topics to prepare and support new employees.</li><li>Good communication, interpersonal, and conflict resolution skills.</li><li> </li></ul>

▪ Mentored and guided employees to foster proper completion of assigned duties.Built strong relationships with customers through positive attitude and attentive responseCoordinated weekly meetings for internal and external groups to analyse the gap and to work on the sameEnsuring that client requirements are dealt with in a timely manner.Planning and organizing work. • Team Leading and team development. • Analysis and process development daily performance report, real-time reports generation. • Preparing roster and on time adherence report. • Preparing and checking performance development reports for the daily review. • Conducting training of new executives on product and process. • Updating the performance on daily basis on client requirements.Shrinkage , attrition

Job title:-customer support executiveJob description:-<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication scripts when handling different topics</li><li>Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul> Desired Candidate Profile <ul><li>Minimum age 18 years</li><li>Minimum Qualification 10+2 or any Degree</li><li>English and Hindi Mandatory</li><li>Work from Office</li><li>Rotational Shift/ week off</li><li>Fresher/ Experience</li></ul> Perks and Benefits <ul><li>Rewards for exemplary work on a particular project.</li><li>ESI</li></ul>

job title:-Customer support executiveJob description:-<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication scripts when handling different topics</li><li>Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul> Desired Candidate Profile <ul><li>Minimum age 18 years</li><li>Minimum Qualification 10+2 or any Degree</li><li>English and Hindi Mandatory</li><li>Work from Office</li><li>Rotational Shift/ week off</li><li>Fresher/ Experience</li></ul> Perks and Benefits <ul><li>Rewards for exemplary work on a particular project.</li><li>ESI</li></ul>

Radical Minds

Team Lead

Trainer

Team Lead

Customer Support Executive

Customer Support Executive