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Client Relationship Executive

Bangalore
Full-Time
Junior: 1 to 3 years
2L - 4L (Per Year)
Posted on May 05 2024

About the Job

Skills

Communication skills
Customer service
Problem-solving
Negotiation
Sales
Interpersonal skills
Time management
Adaptability

Key Responsibilities:  Generate a pipeline of high-value prospects.  Handle relationship management and issue resolution.  Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.  Engage with the client following the sales process and practices defined for that opportunity.  Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.  Directing customers to a specific outcome through company-approved communication channels.  Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons.  Proactively reach the client in case of any information needed from the client in order to address the payment issues.  Manage the incoming clients queries and complaints.  Arrange meetings with existing and prospective contacts  Collect data on market competitors, including prices, product sales, and sales campaigns, as well as marketing methods


Requirements:

 Minimum 1 year of work experience in telemarketing or any relevant client-facing  roles within the financial services industry.  Sales-driven and motivated personality to achieve KPIs on a weekly / monthly /  quarterly basis.  An ability to adapt to rapidly changing environments and processes.  Knowledge of basic troubleshooting skills would be preferred.  Strong client-facing and communication skills.  A hunter & entrepreneur mindset with the ability to grow business sales;  Strong experience in managing & leading a team effectively to achieve target  performance (KPI)  Proven ability to develop and implement a strategic business expansion plan.  Excellent verbal and written communication skills, including facilitation of group presentations.  Ability to work under pressure, face constant challenges, adapt to changes  Experience in the online financial trading industry: Forex, CFDs, MT4/MT5 platform.  Knowledge of financial markets 

About the company

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Industry

Education

Company Size

2-10 Employees

Headquarter

Noida

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