The ‘must have’ knowledge, skill and experience (KSE) the role requires are:

• Excellent understanding of Active Directory / Mail Client preferably outlook / Network and various tool

used within Service Desk function

• Wide range of desktop hardware and software applications for operating systems including Windows

10, Windows 11 & MAC.

• Active Directory, SCCM, Zscaler, VDI, Cloud PC, VPN and Citrix Applications

• Microsoft Exchange, Microsoft 365, Azure, Intune and Multifactor Authenticator

• Understanding of Printer, Scanner and various other peripherals

• Mobile devices: iPhone, iPad, Android

• Understanding of basic networking concepts

• Expert understanding of Incident Management, ITIL practices

• Excellent Communication and typing skills

• 1 - 2 years’ experience in Service Desk environment preferred

• Ability to work under pressure and shifts

• Ability to plan and prioritise