Position: Center Manager

Location: Calicut, Kerala

Reports to: Managing Director

Qualification: B.Tech / M.Tech

Experience: Minimum 3 years in Center Management, Sales/Marketing, Team Handling, preferably in the IT training industry.

Male candidates preferred

Key Responsibilities in Sales & Marketing

• Achieve center sales targets and manage the sales team.
• Plan and implement sales strategies; handle customer escalations.
• Source data from institutions and conduct competitor analysis.
• Coordinate with the marketing team; execute local campaigns.

Team Management

• Monitor team performance and address training needs.
• Maintain positive work culture and resolve grievances.
• Support recruitment and resource planning.

Operations

• Ensure quality in customer interactions and service delivery.
• Oversee internal and external training programs.
• Manage daily operations for smooth functioning.

Administration

• Oversee office maintenance, staff discipline, and efficiency.
• Forecast and report resource requirements.
• Conduct weekly reviews and send reports to management.
• Ensure adherence to processes and certifications.