Service Manager– Branch Banking



Fresher (0 to 1 years)
1L - 12L (Per Year)
Posted on Jan 02 2023

About the Job


Operation manager
Operational Activities
Manage a Service Team
Enhance portfolio
Control retention
Banking Operations
Branch Operation Manager

Position: Service Manager– Branch Banking

CTC: 12L

Location: Ahmedabad


  • Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)
  • Manage a Service Team.
  • Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
  • Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities.
  • Authorize and check Teller and Relationship teams entries for customer transaction/ service request.
  • Check end products, Check vouchers to clear transactions.
  • Vault / Key custodian of the Branch.
  • Manage the Service Scores of the branch.
  • Branch Lobby and Customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.

Desired Candidate Profile:

  • Meticulous & has an Eye for detail
  • Ability to manage and motivate front office staff.
  • Thorough overall understanding of branch banking operations
  • Graduate : 6 – 8 years of experience
  • Post Graduate : 4 - 6 years of experience
  • Should possess customer orientation and team leader qualities 

Kinldy Apply to

About the company

PROV HR SOLUTIONS PRIVATE LIMITED Erstwhile Provident HR Solutions established in 2013 is one of the leading recruitment consulting organization catering to the Human Resource requirements of a large number of companies in India. We provide a range of Search, Selection and Advertised Recruitment services and we work closely with our clients to fulfill their recruitment needs.


Human Resources Services

Company Size

11-50 Employees



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