Service Manager– Branch Banking

99

Applications

Ahmedabad
Full-Time
Fresher (0 to 1 years)
1L - 12L (Per Year)
Posted on Jan 02 2023

About the Job

Skills

Operation manager
Operational Activities
Manage a Service Team
Enhance portfolio
Control retention
Banking Operations
Branch Operation Manager

Position: Service Manager– Branch Banking

CTC: 12L

Location: Ahmedabad

KRAs:

  • Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)
  • Manage a Service Team.
  • Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.
  • Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities.
  • Authorize and check Teller and Relationship teams entries for customer transaction/ service request.
  • Check end products, Check vouchers to clear transactions.
  • Vault / Key custodian of the Branch.
  • Manage the Service Scores of the branch.
  • Branch Lobby and Customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC.

Desired Candidate Profile:

  • Meticulous & has an Eye for detail
  • Ability to manage and motivate front office staff.
  • Thorough overall understanding of branch banking operations
  • Graduate : 6 – 8 years of experience
  • Post Graduate : 4 - 6 years of experience
  • Should possess customer orientation and team leader qualities 


Kinldy Apply to rganesh@provhr.in

About the company

PROV HR SOLUTIONS PRIVATE LIMITED Erstwhile Provident HR Solutions established in 2013 is one of the leading recruitment consulting organization catering to the Human Resource requirements of a large number of companies in India. We provide a range of Search, Selection and Advertised Recruitment services and we work closely with our clients to fulfill their recruitment needs.

Industry

Human Resources Services

Company Size

11-50 Employees

Headquarter

Chennai

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