Greetings from PROVHR SOLUTIONS!!!

I am Hiring Senior Manager for Leading NBFC!!!

Preferred candidates: only from from Telesales/BFSI/Insurance/General insurance/Life insurance/ background Only.(Domestic).

Kindly Apply now hema@provhr.in (OR) adithya@provhr.in

Responsible in CSRs supervising the performance of team.

Responsibilities :

• Minimum 5 years of experience in team handling on BFSI , Telesales team
• Mange a team of approximately 30 - 40 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers