Role: Branch Manager

Exp: 8+ Years

CTC:As Per Company Norms

Location:Gurgaon

Job Purpose

•    Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch

•    Enhance existing relationships with customers and build new relationships to increase the customer base

•    Ensure compliance with all applicable external and internal regulations and guidelines 

Key Accountabilities

•    Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head

•    Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets

•    Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets

•    Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

Job Duties & responsibilities

•    Generate sales through assets, liability and other banking products as well as TPP

o    Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any

o    Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions

o    Reduce customer dormancy and customer attrition

o    Ensure branch target achievement through effective upselling and cross selling

•    Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively

•    Ensure effective execution of marketing campaigns and conversion of customer referrals

•    Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships

•    Address customer queries and grievances escalated by the branch personnel in a timely manner

•    Ensure Lead sharing with respective Business like IBG for Assets etc.

•    Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting

•    Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit

•    Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.

•    Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel

•    Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Required Experience

6-8 years in handling Branch of a reputed Bank

Education / Preferred Qualifications

MBA

Core Competencies

•    Excellent interpersonal and communication skills

•    Ability to build strong relationships with clients.

•    Responsible

•    Ability to meet deadlines.

•    Knowledge about internal/external regulations.

Technical Competencies

•    Good Computer Knowledge

Work Relationship

•    Effective communication between self and superior

•    Inter-personal skills & team player

•    Display of RED Attitude (Reliable, Easy to deal with & Dependable)

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