desktop support team lead
desktop support team lead
657
Applications
Mumbai
Full-Time
Mid-Level: 3 to 6 years
₹ 3L - ₹ 4.5L (Per Year)
Posted on Oct 05 2024
Not Accepting Applications
About the Job
Skills
Team Leadership
Customer Service
Problem Management
Technical Troubleshooting
ITIL Framework
Communication Skills
Hardware Support
Software Installation
• Ensuring all call get registered in Service Desk.
• Call dispatching to respective team.
• Maintaining the call track & TAT
• Follow up with respective user / engineer for call closer.
• L2 level Troubleshooting
• Vendor Management for Warranty as well as AMC assets in the support
• OS image end to end testing for new deployment with all components
• Call Management
• SLA Management
• User Management
• 2nd Level troubleshooting
• Resource management on site
• Vendor Management
• Reports – Daily/Weekly/Monthly
• Coordination between the departments for various internal projects
About the company
Established in 1996, Precision provides IT Infrastructure Management Services, Biometric, IoT, Cloud and IT System Integration solutions. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong team, experienced and skilled certified pre-sales, sales & technical personnel, Precision ...Show More
Established in 1996, Precision provides IT Infrastructure Management Services, Biometric, IoT, Cloud and IT System Integration solutions. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong team, experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers. ...Show Less
Industry
IT Services and IT Consul...
Company Size
1,001-5,000 Employees
Headquarter
Navi Mumbai, Mumbai, Airo...