Established in 1996, Precision provides IT Infrastructure Management Services, Biometric, IoT, Cloud and IT System Integration solutions. Precision adopts a consulting approach to address the needs of clients and has a very strong R&amp;D and IP creation focus. With a PAN India presence and a 2400+ strong team, experienced and skilled certified pre-sales, sales &amp; technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers. 

• Ensuring all call get registered in Service Desk.• Call dispatching to respective team.• Maintaining the call track &amp; TAT• Follow up with respective user / engineer for call closer.• L2 level Troubleshooting• Vendor Management for Warranty as well as AMC assets in the support• OS image end to end testing for new deployment with all components• Call Management• SLA Management• User Management• 2nd Level troubleshooting• Resource management on site• Vendor Management• Reports – Daily/Weekly/Monthly• Coordination between the departments for various internal projects

Roles and Responsibilities for Desktop support L1/L2/L3:•	Trouble shooting of all types of Hardware (Desktops, Laptops, &amp; Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream &amp; other tools).•	Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10).•	Good experience in Installation, configuring &amp; troubleshooting of Office 365, OneDrive.•	Installation and Managing of antivirus products.•	Taking / Monitoring Regular data backup, restoration of data &amp; mail backup of MS outlook

Roles and Responsibilities for Desktop support L1/L2/L3:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trouble shooting of all types of Hardware (Desktops, Laptops, &amp; Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream &amp; other tools).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good experience in Installation, configuring &amp; troubleshooting of Office 365, OneDrive.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Installation and Managing of antivirus products.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Taking / Monitoring Regular data backup, restoration of data &amp; mail backup of MS outlook. Roles and Responsibilities&nbsp;for Network Engineer:&nbsp;Network support engineer shall be responsible to provide support, Network at L1 level.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The engineer shall have periodic knowledge sharing sessions with end user support team. Engineer must adhere AFLIs defined processes, security guidelines, regulatory guidelines, Dos, and donts rigorously.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Engineer shall be Handling Network monitoring at HO / PAN India support for Network related issue /Data &amp; Voice Support.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Engineer shall be able to install and configure Data/voice ports, caballing, various network devices and services (e.g., routers, switches, Wi-Fi access points etc.)&nbsp;&nbsp;Roles and Responsibilities for Asset Executive.&nbsp;Assisting in the preparation and updating Assets. Experience in IMAC, IT asset Management tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in asset allocation and DE allocation process. Knowledge in IT asset code creation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in the preparation of various periodic reports including strategic plans, asset management reports.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide decision-making support to the management team regarding ongoing performance of the Assets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accountable for client requests and insure timely responses.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists the team during the acquisition and disposition of assets by serving to all parties involved in the process to coordinate smooth flow of files and informationPrepare Monthly weekly reports. Should be strong in Excel are MIS report preparation

REQUIREMENT FOR:DESKSTOP SUPPORT ENGINEER L1/&nbsp;VIP SUPPORT Company Name – Precision Groups (https://www.precisionit.co.in)Required Experience: 2 to 3 yearsSalary- 26000/- per monthJob Location: Chakan PuneClient – Anand Group India.Job description:•	Trouble shooting of all types of Hardware (Desktops, Laptops, &amp; Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)•	Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 &amp; 10)•	Resolve issue remotely•	Good experience in Installation, configuring &amp; troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 &amp; IBM Lotus note.•	Installation and Managing of antivirus products•	Taking Regular data backup and restoration of data &amp; mail backup of MS outlook (PST files)•	Configuring &amp; Troubleshooting of Deskstop, printers, scanners &amp; Local printers at L1 Level.•	Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support &amp; Call support•	Good verbal &amp; written communication skills Interested candidate can share resume on:Email id : nikita.more@precisionit.co.inWhatsapp : 7777028743

REQUIREMENT FOR:DESKSTOP SUPPORT ENGINEER L1/&nbsp;VIP SUPPORT Company Name – Precision Groups (https://www.precisionit.co.in)	Required Experience: 2 to 3 yearsSalary- 26000/- per monthJob Location: Chakan PuneClient – Anand Group India.Job description:•	Trouble shooting of all types of Hardware (Desktops, Laptops, &amp; Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)•	Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 &amp; 10)•	Resolve issue remotely•	Good experience in Installation, configuring &amp; troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 &amp; IBM Lotus note.•	Installation and Managing of antivirus products•	Taking Regular data backup and restoration of data &amp; mail backup of MS outlook (PST files)•	Configuring &amp; Troubleshooting of Deskstop, printers, scanners &amp; Local printers at L1 Level.•	Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support &amp; Call support•	Good verbal &amp; written communication skills Interested candidate can share resume on:Email id : nikita.more@precisionit.co.inWhatsapp : 7777028743

Precision Infomatic (M) Private Limited