Job Title: Assistant Head of Department (HOD) – Food & Beverage

Location: [Bangalore]

Reports To: Head of Food & Beverage

Department: Food & Beverage

Employment Type: [Full-Time]

Job Overview:

The Assistant Head of Department (HOD) – Food & Beverage plays a pivotal role in supporting the overall management and operation of the Food & Beverage department. This role requires a proactive, service-oriented individual who will ensure that all F&B services meet the highest standards, contributing to an exceptional guest experience. The Assistant HOD will work closely with the Head of F&B to oversee daily operations, manage staff, and maintain the highest levels of operational efficiency and guest satisfaction.

Key Responsibilities:

1. Operational Management:

• Assist in the daily operations of all F&B outlets, ensuring smooth and efficient service.
• Supervise and support F&B team members, including servers, chefs, and other kitchen and service staff.
• Monitor and enforce adherence to hygiene and safety standards in compliance with local regulations and company policies.
• Handle guest complaints and feedback professionally, ensuring immediate resolution and high levels of satisfaction.
• Assist in the planning and execution of special events, promotions, and seasonal offerings.

1. Staff Leadership:

• Support in training and development programs for F&B staff, fostering a culture of teamwork and excellence.
• Ensure staff are well-versed in the menu, customer service standards, and operational procedures.
• Assist in scheduling and managing labor to optimize efficiency while maintaining excellent service levels.
• Conduct performance reviews, providing constructive feedback and motivation for continuous improvement.

1. Financial Management:

• Assist in budget preparation, financial forecasting, and expense control for the F&B department.
• Monitor and track inventory, supplies, and waste, ensuring cost-effective practices are maintained.
• Help develop pricing strategies and promotional offers to boost revenue and guest satisfaction.

1. Guest Experience:

• Ensure that all food and beverage services are delivered to the highest quality and consistency.
• Create a welcoming and positive environment for guests, anticipating needs and delivering a personalized service experience.
• Respond promptly and professionally to guest feedback and resolve any issues to ensure guest retention and satisfaction.

1. Collaboration & Communication:

• Work closely with the kitchen, front-of-house, and other departments to ensure efficient communication and seamless service delivery.
• Collaborate with marketing to promote special events and enhance the brand’s F&B offerings.
• Assist in maintaining a clear line of communication with management to address any operational challenges or updates.

Key Qualifications:

• Proven experience (X+ years) in a supervisory or managerial role in the Food & Beverage industry, preferably within hotels, restaurants, or large-scale F&B operations.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and management.
• Comprehensive knowledge of food and beverage operations, including menu design, food safety standards, and inventory management.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong financial acumen and ability to manage budgets, expenses, and revenue effectively.
• A passion for delivering exceptional guest experiences with a focus on quality, consistency, and service excellence.
• Flexibility to work evenings, weekends, and holidays as required.

Education & Experience:

• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field (preferred).
• Relevant certifications (e.g., Food Safety, Hospitality Management) are a plus.
• Experience in high-volume, fast-paced environments is highly desirable.

Skills & Attributes:

• Leadership and people management abilities.
• Problem-solving and conflict resolution skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and POS systems.
• Passion for food, hospitality, and delivering memorable experiences.

Benefits:

• Opportunities for professional growth and development.
• A dynamic and supportive work environment.