Job Title: Indian CookLocation: [Bangalore]Reports To: Head Chef / Kitchen ManagerDepartment: KitchenEmployment Type: [Full-Time] <h3>Job Overview:</h3>We are seeking a skilled and passionate Indian Cook to join our culinary team. Th

Job Title: South Indian ChefLocation: [Bangalore]Department: KitchenEmployment Type: [Full-Time]Salary: [As per company standards]<h3>Job Overview:</h3>We are looking for a talented and passionate South Indian Chef to join our culinary team. T

Job Title: Assistant Head of Department (HOD) – Food &amp; BeverageLocation: [Bangalore]Reports To: Head of Food &amp; BeverageDepartment: Food &amp; BeverageEmployment Type: [Full-Time] <h3>Job Overview:</h3>The Assistant Head of Department (HOD) –

Roles and Responsibility –&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsibilitieso&nbsp;&nbsp;Supervising Marshal and Crew, taking care of end to end Maintenance of all the Sports activities, Amenities, Infrastructure, and Equipment’s also update to reporting HODo&nbsp;&nbsp;Ensure all the customer had good experience and taking suppor

EXECUTIVE CHEF JOB DESCRIPTIONThe Executive Chef holds a pivotal role in the culinary landscape of any establishment. This position demands not only culinary expertise but also exceptional leadership and management skills. From orchestrating kitchen operations to innovating menus, the Executive Chef is the driving force behind the culinary experience.RESPONSIBILITIESFirst a

ob DescriptionRole and Responsibilities: Responsible for all kind of transactions for any group that arrives at PLaY. Provide allthe right information of prices and packages of the day. Responsible for providing all T&amp;C information prior toreceive payments.• Cash Handlingo Receive payment by cash, check, credit cards, vouchers, or automatic debits.o

Job DescriptionRole and Responsibilities: Responsible for all kind of transactions for any group that arrives at PLaY. Provide all the right information of prices and packages of the day. Responsible for providing all T&amp;C information prior to receive payments.·&nbsp;&nbsp;&nbsp;Cash Handlingo&nbsp;&nbsp;&nbsp;Receive payment by cash, ch

Responsibilities:-&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand requirements and details of each event.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand clients’ needs and wants.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan and organize events with attention to financial and time constraints.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Book v

Job Description: Guest Relations HOD As the Guest Service Manager &amp; Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: 1. Guest Services Leadership:  Overseeing all aspects of guest services, including admissions, ticketing, inquiries, and customer relations

PLaY is a premier sports and adventure destination with a diverse mix of conventional & unconventional sports. Within this enclosure, you can cut loose and unleash your emotions. Scream like a Stone Age hunter as you pump paint balls into your opponent’s armour; let out Tarzan’s yell as you zoom through the air on your Skate Board; feel your heart pounding against your ribs as you negotiate tight turns on your quad bike. Step into PLAY and FEEL ALIVE!

Role and Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communication·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for handling all customer enquiries over telephone and email.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all enquiries are responded to on the same working day.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide information in a calm and patient manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Capture the requirements and avoid confusion on the booking calendar.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reduce the number of missed calls. (No Missed Calls Should be there in the EOD)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conversion Ratio·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ratio of enquiries received and confirmed bookings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Upsell wherever possible. Provide alternatives to customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Database (Kylas – CRM)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for maintaining a database of all such enquiries.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep track of regular bookings. Maintain a database of all regulars for the various activities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Track and update the birthday booking calendar. Ensure a separate database is maintained.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordination - Events·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure that all the stakeholders or other departments are informed and so that their contribution is on time for all the events. Avoid any communication gaps/complaints.Qualifications and Education RequirementsExcellent communication skills with a super positive attitude.Preferred Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Interpersonal skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer orientation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Teamwork·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communication skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain quality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Takes Initiative·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attention to details

Role and Responsibilities Communication Responsible for handling all customer enquiries over telephone and email. Ensure all enquiries are responded to on the same working day. Customer Service Provide information in a calm and patient manner. Capture the requirements and avoid confusion on the booking calendar. Reduce the number of missed calls. (No Missed Calls Should be there in the EOD) Conversion Ratio Ratio of enquiries received and confirmed bookings. Upsell wherever possible. Provide alternatives to customers. Able to negotiate and close the deal. Database (Kylas – CRM) Responsible for maintaining a database of all such enquiries. Keep track of regular bookings. Maintain a database of all regulars for the various activities. Track and update the birthday booking calendar. Ensure a separate database is maintained. Coordination - Events Ensure that all the stakeholders or other departments are informed and so that their contribution is on time for all the events. Avoid any communication gaps/complaints. Qualifications and Education Requirements Excellent communication skills with a super positive attitude. Preferred Skills  Interpersonal skills  Customer orientation  Teamwork  Communication skills  Maintain quality  Takes Initiative  Attention to details

Guest Relations Manager responsibilities are:&nbsp;1.&nbsp;&nbsp;Providing exceptional service to clients.2.&nbsp;&nbsp;Implementing plans to improve customer satisfaction.3.&nbsp;&nbsp;Assisting with client queries/disputes.4.&nbsp;&nbsp;Resolving complaints effectively.5.&nbsp;&nbsp;Sharing tips with the team to enhance customer service.6.&nbsp;&nbsp;Acting as a communication hub between clients and team members.7.&nbsp;&nbsp;Informing clients about updates of services.8.&nbsp;&nbsp;Providing reports to senior manager on the activities.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adhere to strict&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/179-sop-grooming-and-hygiene.html" rel="noopener noreferrer" target="_blank">staff grooming and hygiene</a>&nbsp;standards. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal&nbsp;Must possess strong organization time management skills, attention to detail.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be client service focused and a team player.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive attitude and outgoing personality is essential.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Personable, enthusiastic, self-motivated and able to work independently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Observant, discriminating and detail-oriented&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to understand and carry out oral and written instructions and request clarification when needed.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal and organizational skills.<ul><li>Provides and ensures high-quality guest relations. Receives and resolves client complaints in a manner consistent with company policy. Makes Manager on Duty aware of any client complaints.</li><li>Maintains the desired levels of quality assurance ratings, including client comment cards, accounting audit and inspection scores.</li><li>Confers and cooperates with other departments as needed to ensure coordination of activities.</li><li>Ensures Inn compliance of all company policies and procedures.</li><li>Adheres to all safety procedures and informs management of any unsafe conditions.</li><li>Attends meetings and training as requested.</li></ul>&nbsp;Roles &amp; ResponsibilitiesGuest Relation Manager spend a great deal of time interacting with client, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully. Above average organizational and time management skills are also critical for Guest Relation Manager. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.A Guest Relation Manager listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Manager must also follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.&nbsp;&nbsp;Guest Relation Manager to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of clients to avoid potential issues in the future.&nbsp;&nbsp;&nbsp; &nbsp;●&nbsp;&nbsp;&nbsp;Ability to work flexible hours●&nbsp;&nbsp;&nbsp;Strong sense of responsibility and a professional presentation●&nbsp;&nbsp;&nbsp;BSc degree in Hospitality Management, Tourism, Business Administration or relevant fieldGuest Relations Manager responsibilities are:&nbsp;1.&nbsp;&nbsp;Providing exceptional service to clients.2.&nbsp;&nbsp;Implementing plans to improve customer satisfaction.3.&nbsp;&nbsp;Assisting with client queries/disputes.4.&nbsp;&nbsp;Resolving complaints effectively.5.&nbsp;&nbsp;Sharing tips with the team to enhance customer service.6.&nbsp;&nbsp;Acting as a communication hub between clients and team members.7.&nbsp;&nbsp;Informing clients about updates of services.8.&nbsp;&nbsp;Providing reports to senior manager on the activities.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adhere to strict&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/179-sop-grooming-and-hygiene.html" rel="noopener noreferrer" target="_blank">staff grooming and hygiene</a>&nbsp;standards. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal&nbsp;Must possess strong organization time management skills, attention to detail.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be client service focused and a team player.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Positive attitude and outgoing personality is essential.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Personable, enthusiastic, self-motivated and able to work independently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Observant, discriminating and detail-oriented&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to understand and carry out oral and written instructions and request clarification when needed.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal and organizational skills.<ul><li>Provides and ensures high-quality guest relations. Receives and resolves client complaints in a manner consistent with company policy. Makes Manager on Duty aware of any client complaints.</li><li>Maintains the desired levels of quality assurance ratings, including client comment cards, accounting audit and inspection scores.</li><li>Confers and cooperates with other departments as needed to ensure coordination of activities.</li><li>Ensures Inn compliance of all company policies and procedures.</li><li>Adheres to all safety procedures and informs management of any unsafe conditions.</li><li>Attends meetings and training as requested.</li></ul>&nbsp;Roles &amp; ResponsibilitiesGuest Relation Manager spend a great deal of time interacting with client, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully. Above average organizational and time management skills are also critical for Guest Relation Manager. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.A Guest Relation Manager listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Manager must also follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.&nbsp;&nbsp;Guest Relation Manager to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of clients to avoid potential issues in the future.&nbsp;&nbsp;●&nbsp;&nbsp;&nbsp;Ability to work flexible hours●&nbsp;&nbsp;&nbsp;Strong sense of responsibility and a professional presentation●&nbsp;&nbsp;&nbsp;BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

<h3>Responsibilities:</h3><ul><li>Welcome customers and help determine their orders.</li><li>Process customer orders and record them in the restaurant database.</li><li>Relay customers’ orders to the kitchen staff.</li><li>Ensure all orders are delivered to the customers in a timely manner.</li><li>Accept cash and return the correct change.</li><li>Tally money in the cash drawer at the beginning and end of each work shift.</li><li>Place food orders in the appropriate bags and boxes.</li><li>Respond to customer inquiries, issue receipts, and record customer suggestions.</li><li>Clean and arrange eating, service, and kitchen spaces.</li><li>Help kitchen staff when needed.</li></ul><h3>Requirements:</h3><ul><li>High school diploma or equivalent qualification.</li><li>Proven experience in a customer service role is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Must be able to work a flexible schedule including evenings, weekends, and holidays.</li><li>Good mathematical skills.</li></ul>

<h2>Restaurant Captain Duties and Responsibilities:</h2><ul><li>Always greet and welcome guests promptly in a warm and friendly manner.</li><li>Always thank and give fond farewell to guests conveying anticipation for their next visit.</li><li>Assist guest with table&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/reservation.html" rel="noopener noreferrer" target="_blank">reservation</a>.</li><li>Assist guest while seating.</li><li>Ensure guest are serviced within specified time.</li><li>Has a good knowledge of&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/menu.html" rel="noopener noreferrer" target="_blank">menu</a>&nbsp;and presentation standards.</li><li>Speak with guests and staff using clear and professional language, and answer phone calls using&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/186-sop-telephone-etiquette-in-hotels.html" rel="noopener noreferrer" target="_blank">appropriate telephone etiquette</a>.</li><li>Able to answer any questions regarding menu and assist with menu selections.</li><li>Able to anticipate any unexpected guest need and reacts promptly and tactfully.</li></ul>

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