Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub-teams like Renewals, HVM (High-Value Memberships), Hubs, and Retail Centers. They might be spread across locations but are united by one cause...”What’s the sale for today? Role - As a Product Advisor, you will mak

Company Profile
Shaadi.com, one of Indias best known brands and the world&#x39;s largest matrimonial service was
founded with a simple objective - to help people find happiness. The company pioneered online
matrimonials in 1996 and continues to lead the exciting matrimony category after more than a
decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created
a world-renowned service that has touched over 30 million people.

Process TrainerRoleWe are in the business of finding people happiness and consequently somebody who is jovial, mature, resultsorientedand cares deeply for our customers will be able to succeed in this role.The team lead is responsible for Supervising, motivating and monitoring team performance.Responsibilities1. Design and maintain various training manuals and work books, with particular emphasis onkeeping content up to date, through liaison with the supervisor.2. Compile and submit monthly report on training activities and needs on a timely and concisemanner3. Assist in the delivery of formal induction and process for new hires training.4. Providing Effective Training Sessions for Agent &amp; Middle level to improve the Productivity5. Coaching Team Members on Soft Skills &amp; Process6. Organize and present activities that will reinforce the learning process.7. Develops individual results by maintaining policy and procedure resources; providing coaching;conducting training sessions; developing outcome improvement resources.8. Improves training effectiveness by developing new approaches and techniques; making supportreadily available; integrating support with routine job functions.9. Trainer needs to test the new staffs. Periodic tests are necessary to know the performance oftrainee. It also assists in personal evaluation process.10. Based on the evaluation, trainers recommend improvements.Requirements1. Bachelor’s Degree.2. 2 years experience developing the above skills. Experience must include tele-marketing job.3. 1 year experience as Trainer in a domestic call center with a team of more than 20 trainess4. Fluency with general desktop productivity software.5. Excellent written and verbal communication skills, Strong people, interaction skills6. Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided).7. Extremely detail oriented and ability to organize.8. Problem-solving ability &amp; creative - out of the box thinker.Company ProfileShaadi.com, one of Indias best known brands and the world&amp;#x39;s largest matrimonial service wasfounded with a simple objective - to help people find happiness. The company pioneered onlinematrimonials in 1996 and continues to lead the exciting matrimony category after more than adecade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has createda world-renowned service that has touched over 30 million people.

JOB DESCRIPTION&nbsp;Overview - The Market Development team is our direct link to our customers and generates revenue. It includes sub-teams like Renewals, HVM (High-Value Memberships), Hubs, and Retail Centers. They might be spread across locations but they are united by one cause...”What’s the sale for today?”&nbsp;Role - As a Product Advisor, you will make sales calls and close sales pitches with our members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Product Advisor follows sales scripts, demonstrates exceptional communication and negotiation skills, and delivers a great customer experience.&nbsp;What you will do in this role1.&nbsp;&nbsp;&nbsp;&nbsp;Making outbound calls to Shaadi.com Members basis the leads provided offering the customer products that would help them in their life partner search.2.&nbsp;&nbsp;&nbsp;&nbsp;Following the defined sales process to convert free members into revenue-paying customers.3.&nbsp;&nbsp;&nbsp;&nbsp;Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.4.&nbsp;&nbsp;&nbsp;&nbsp;Making a required number of calls to follow up with inquiries that are not converted.5.&nbsp;&nbsp;&nbsp;&nbsp;Updating the details of follow-up in the system.6.&nbsp;&nbsp;&nbsp;&nbsp;Meeting daily talk time Targets and Calls to be done.7.&nbsp;&nbsp;&nbsp;&nbsp;Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.8.&nbsp;&nbsp;&nbsp;&nbsp;Appearing for periodic evaluations.9.&nbsp;&nbsp;&nbsp;&nbsp;Interfacing with walk-in customers (if assigned the task), explaining to them the features of10.&nbsp;Shaadi.com/Centre and converting them to Premium Membership.11.&nbsp;Maintaining all documentation that pertains to the above responsibilities.12.&nbsp;What you should have13.&nbsp;1 year of relevant experience in Sales or Telesales.14.&nbsp;Strong negotiation and consultative selling skills.15.&nbsp;Effective communication skills – verbal and written.16.&nbsp;Clear diction and clarity in speech.17.&nbsp;Minimum Qualification HSC.

JOB DESCRIPTION – TEAM LEADER - TELESALESOverview - The Market Development team is our direct link to our customers and brings in the revenue. It includessub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread acrosslocations but they are united by one cause...”What’s the sale for today?”Role – As a Team Leader, you will be responsible for managing the team who is making sales calls and closing salespitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a highpressureenvironment. Ultimately, a top performing leader is the one who is a product expert and demonstratesexceptional communication, problem solving and negotiation skills.What you will do in this role Quality control of the calls. Responsible for achieving daily and monthly collection target for the team. Managing the roster across the floor to ensure maximum manpower utilization. Managing attendance and leaves of the Team. Allocating Telecalling lists to Advisors. Continuously give inputs to the team members of their progress reports, leave records, areas where theyare lacking, etc. Conduct daily briefings for the team members before the shift begins. Responsible for re-training of Advisors. Maintaining various reports related to Sales and accounts. Responsible for daily deposition of payment collected. Competition tracking (for processes performance, schemes). Interview and shortlist (initial screening) candidates to be hired for the team. Performance Reviews of the team.What you should have Bachelor’s Degree 2 years’ experience developing the above skills Experience must include tele-marketing job Should be familiar with effective objection handling Extremely detail oriented and ability to organize.Brownie Points Experience in direct marketing and local promotion. Knowledge of the matrimonial industry.